Category Predictive Dialer

Call Center Insights and Best Practices Blog - Voiptime Cloud
In this article, you’ll grab your blueprint for earning more, knowing ROI in a contact center without deep expertise in the economy or accounting. It’s really that simple. Measure the ROI of your contact center, the ROI per each agent, actual and anticipated ROI.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
More than ever before your business looks for a bigger service area with the realty mortgage and rent David Ogilvy one of the greatest advertisers of all times once said The more you tell the more you sell And this is very true in the real estate business The exception...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
When you have everything set for an outbound calling campaign your staff equipment and software there is something that you need to know before the start The telemarketing outbound calling regulations which call centers from time to time violate are extremely dangerous activities It s dangerous in terms of financial...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
The indicator of success or failure in an outbound campaign is the growing bank account of the company If sales and leads are soaring it is because of a prepared and conscious marketing strategy This article describes useful tips about the outbound campaign that you don t know But we...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
The software gets outdated, but you want to make sure yours is up-to-date at all times. In this article, we want to talk about the most evident signs indicating that you need to upgrade your contact center as soon as possible. Keep reading!

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Predictive dialing technology is a holy grail of a modern outbound call center. Whereas good software can skyrocket the performance of your call center, bad software can dramatically decrease its efficiency. So what are the important things to look for when choosing a predictive dialer? Let’s find out.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Our mission as a call center software provider is to help you leverage the power of a telephone. And we’re constantly trying to come up with the most effective solutions to help you close more deals.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
It is a well-known fact that most of sales are made over the phone and the more calls you make the better chances for increasing the revenue are Therefore agents time must be used wisely to keep the calls rolling and minimize idle time In order to maintain a high...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
We have already introduced you to the basic dialing modes used in US contact centers. Today Voiptime team would like to move further and discuss features necessary for a Predictive Dialer solution.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
There are 4 basic dialing modes used in most USA contact centers: Preview, Progressive, Power, and Predictive. Let’s talk about the differences between them.

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