Category Guides

Aug 26, 2021

How to Define and Measure Service Level in Call Center?

Call Center Insights and Best Practices Blog - Voiptime Cloud

Looking at the big picture and asking hard questions about the call center service level is the first step to success. Strategic thinking, bridging the service level with the needs of customers ensures lasting revenue and strong relationships. Buildi...

Jul 05, 2021

Author: Tanya Gonchar

Telemarketing in Different Countries: What are the Laws and why Should You Care?

When you have everything set for an outbound calling campaign: your staff, equipment, and software, there is something that you need to know before the start. The telemarketing outbound calling regulations which call centers from time to time violate...

Jun 21, 2021

Author: Tanya Gonchar

Creating RFP for Call Center: Once Complex, Now Easy

Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge. ...

Jun 09, 2021

Author: Tanya Gonchar

How to Prepare the Effective Outbound Calling Campaign? [GUIDE]

The indicator of success or failure in an outbound campaign is the growing bank account of the company. If sales and leads are soaring, it is because of a prepared and conscious marketing strategy. This article describes useful tips about the outboun...

Jun 03, 2021

Author: Tanya Gonchar

Profitable Telesales Tips & Strategies

Is telesales still an effective sales strategy in nowadays market? It may surprise you to learn that despite its doubtful reputation, telemarketing, when done respectfully and thoughtfully, is still considered to be one of the most powerful ways to g...

Feb 25, 2021

Author: Tanya Gonchar

Call Center Agent Burnout: Definition and Resolution Practices

Job burnout has been a common problem for many years across industries. Switching to remote work made it more serious than ever. What are its main symptoms and how to prevent it from happening? Let’s take a close look at it in our new article.

Feb 12, 2021

Author: Tanya Gonchar

How to Deal With Angry Customers and Not to Get Mad [GUIDE]

Every call center agent has dealt with difficult customers more than once. Whether their anger or frustration is justified or not, your agents’ response is what really matters. It may make your unhappy customer the happy one or break their relation...

May 21, 2020

Author: Tanya Gonchar

B2B Cold Calling Tips for Overcoming Objections [TEMPLATES]

One of the most challenging parts of B2B sales calls is overcoming objections that prospective clients may come up with trying to avoid your sales pitch. As a result, cold calling potential prospects can be hard and frustrating.

Apr 29, 2020

Author: Tanya Gonchar

Best Ways to Reduce Cost-per-Call in a Call Center

Taking into account the number of expenses that are inevitably required to operate a call center, one of the most important responsibilities of call center managers is to find out how they can reduce costs so that this does not affect the quality of ...

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