Category Guides

Feb 16, 2023

Call Center Insights and Best Practices Blog - Voiptime Cloud

When we are talking about creating a triumphant customer service strategy and especially a customer loyalty strategy, we consider customer retention as the primary purpose of it. Why? First of all, customer retention is the main customer service metr...

Feb 08, 2023

Author: Eugene Siuch

How To Out-Smart Competitors with Call Center Quality Assurance

When budgets, deadlines, and agent attrition conspire against the success of your business goals. It helps to have the call center quality assurance to back you up. After all, ensuring the call center's performance in a predictable fashion means...

Jan 23, 2023

Author: Eugene Siuch

Call Center Sales Pitch Examples

Call pitch, or calling script is an extremely vital tool for call center agents who have to tackle a huge volume of calls and guarantee identical high-quality service for every customer. As it is vital to not be caught off guard during conversations ...

Jan 04, 2023

Author: Eugene Siuch

How About Better Agent Engagement With Workforce Management?

These days call center management has supreme importance for call centers that want to deliver astonishing customer experiences. You need to control the workforce as you do it in the real office with agility and 100% remotely.

Dec 23, 2022

Author: Eugene Siuch

Multichannel Contact Center vs Omnichannel Contact Center Guide

Clients favor using three or more digital channels of contact with a firm - this is the data provided by McKinsey research. As we have severally mentioned, customer experience depends on how customer service meets customer expectations and customer...

Dec 19, 2022

Author: Eugene Siuch

VoIPTime Automated Phone Surveys and Feedback [GUIDE]

Do you want to collect direct customer feedback without any effort or time spent? Then this guide is for you. Check all abilities of VoIPTime Automated Phone Surveys to discover what your clients think and use this info to move to a new class of clie...

Oct 28, 2022

Author: Eugene Siuch

Why Does My Number Show Up as a Scam Likely?

Nowadays people keep their privacy and do everything they can to avoid unwanted contact. Partially, marketing practices of the past are guilty in this situation, because aggressive dialing from unidentified phone numbers was extremely common in those...

Oct 26, 2022

Author: Eugene Siuch

How To Sustain Customer Expectations In Call Center

Customer expectations determine the path where the business will move on. We are focused on our customers' needs and expectations, and each product on the market has the primary goal of fulfilling these expectations. Thus, the question is how to meas...

Oct 06, 2022

Author: Eugene Siuch

Call Center Glossary

Call center terminologies are sometimes difficult to remember even for experienced and highly qualified managers. Another issue is that a great part of contact center terminology is transformed and generally used as call center abbreviations. How no ...

Sep 05, 2022

Author: Eugene Siuch

Call Center Brand Advocacy: Top-Notch Guide

In short, brand advocacy in the call center industry means providing customers with great goods and services that improve their lives. The big picture of brand advocacy also implies all the chains in business relationships when consumers repay by adv...

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