Category Guides

Apr 23, 2024

What Are the Types of Call Centers: Full Guide

Call Center Insights and Best Practices Blog - Voiptime Cloud

For people who are not familiar with call center industry and all nuances of it, it is sometimes difficult to understand all the internal industry terms that are used to determine different types of call center organizational structure, purpose or ty...

Apr 01, 2024

Author: Eugene Siuch

Top 18 Sales Mistakes and How to Avoid Them

Sales process is the most essential business process for any company, as sales is the only process in business that generates real profit. Thus, the better the sales process is organized, the more sales you will generate, which means more revenue and...

Mar 11, 2024

Author: Eugene Siuch

On-Premise vs. Cloud Call Center: What's the Best?

This guide should have been written earlier, but there is always time. When it comes to purchasing and implementing call center software, the main question is always the same - what kind of call center software would be the best choice for your organ...

Mar 07, 2024

Author: Eugene Siuch

Customer Churn: Top Tips to Reduce

The least pleasant thing for any business that can happen to anybody and at any time is customer churn. Nonetheless, avoiding measuring it is just a try to pretend that the problem does not exist instead of dealing with the root causes of this issue....

Mar 06, 2024

Author: Eugene Siuch

How to Hire the Best Call Center Manager for the Long Term?

From banking to telemarketing, from customer support to sales. There’s one thing that remains unchangeable. If your call center manager fails – your call center is gone! That’s why you need to know the proven ways to onboard – the right call ...

Feb 27, 2024

Author: Eugene Siuch

Customer Expectations: How to Meet and Exceed

Customer expectations play an important role in building customer-to-brand relationships, and the only way to make these relationships stable, trustful and loyal is to meet customer expectations. Nonetheless, this is a bit tricky task - customer expe...

Feb 15, 2024

Author: Eugene Siuch

Sales Pitch Examples: Top 10 Templates

Sales pitch is the most common tool for all sales managers in the world. Sales pitch is basically the fundamental part of communication between the prospective customer and sales representative, it is a cornerstone of whole sales process - a sales pi...

Feb 12, 2024

Author: Eugene Siuch

Customer Engagement: Complete Guide for Call Center Executives

Customer engagement is an aspect of customer-to-brand relationships that is less popular to discuss than well-known customer satisfaction or customer experience (as a concept). Most businesses focus on improving those two factors of customer experien...

Feb 08, 2024

Author: Eugene Siuch

Customer Satisfaction: All You Wanted to Ask

One of the most discussed and well-known concepts in customer service is customer satisfaction (CSAT). Why is customer satisfaction so important? Most companies, when it comes to measuring customer experience or customer sentiment about their service...

Feb 05, 2024

Author: Eugene Siuch

What Are Preferred Customer Service Channels? [Research]

We have always mentioned that multichannel customer service is the only way to keep pace in nowadays competitive environment.

See how you can improve customer service
with our call center solution

We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice.