Category Call Center

Jan 02, 2023

Call Center Insights and Best Practices Blog - Voiptime Cloud

Why does a business exist? A rhetorical question - to sell products and services to get revenue and scale up to…get more revenue. We are not now discussing any social or other functions of a business, because it doesn’t relate to the topic of thi...

Dec 31, 2022

Author: Eugene Siuch

Customer Service and Call Center Trends for 2023

We have already written an article about customer service trends in 2022, but this year is ending. This means that we have to look further to understand what awaits us in the next year and what we should do to keep up with the times and provide excel...

Dec 28, 2022

Author: Eugene Siuch

Best Professional Voicemail Scripts Examples

Leaving a voicemail may seem to have no connection with effective cold calling campaigns. We used to understand outbound sales as live sales calls or cold emails, during which a deal is closed, or a lead is at least warmed for further communication. ...

Dec 23, 2022

Author: Eugene Siuch

Multichannel Contact Center vs Omnichannel Contact Center Guide

Clients favor using three or more digital channels of contact with a firm - this is the data provided by McKinsey research. As we have severally mentioned, customer experience depends on how customer service meets customer expectations and customer...

Dec 21, 2022

Author: Eugene Siuch

First Call Resolution Rate: the Most Complete Guide

Customer service quality can be easily measured and tracked with the help of specific contact center metrics that point to problems and imperfections in your customer service strategy and performance. These metrics are closely connected to such facto...

Dec 19, 2022

Author: Eugene Siuch

VoIPTime Automated Phone Surveys and Feedback [GUIDE]

Do you want to collect direct customer feedback without any effort or time spent? Then this guide is for you. Check all abilities of VoIPTime Automated Phone Surveys to discover what your clients think and use this info to move to a new class of clie...

Dec 16, 2022

Author: Eugene Siuch

Dead Air in Call Center: Reduction Tips

Are you acquainted with the term call center dead air? We bet that either not or know a little about it. Why did such strange terminology appear in the high-tech industry? But let's start from afar - the study states that phone calls are still t...

Dec 05, 2022

Author: Eugene Siuch

Customer Service Trends

Customer service plays the first role in establishing customer loyalty and retention, creating opportunities for up-sales and cross-sales, building customer-brand relationships, and empowering brand advocacy. By the way, excellent customer service is...

Nov 30, 2022

Author: Eugene Siuch

Call Barging: Benefits

Every contact center requires tools to control, monitor, and fix agents' activity during accomplishing work processes. As most contact center operations are about calls or other communication types, it is vital to bear an option to come up with assis...

Nov 25, 2022

Author: Eugene Siuch

Hosted Call Center: a Complete Guide

Customer service is a fast-changing industry that needs to cover rising customer expectations. From year to year, industry updates, and people expect more and more from enterprises to assist them and solve their issues. These occurrences have led to ...

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