Why do call centers have a high average turnover rate? It is the question that disturbs most call center managers and even persons who are not related to the industry. The call center attrition rate seems to be the highest among almost all industries...
Which roles and units are must-have in your call center? What responsibilities and skills are required to run its operations at different levels? We have tried to take a close look at the typical call center structure.
ROI is an essential metric in the business world. Its acronym stands for Return on Investment, which means ROI shows your current revenue and defines the success of your company.
IVR technology is well-known and widely used around the world in almost all call centers, but the fact is that the IVR system was developed in the 1930s, and its widespread use started in the 1980s. Thus, IVR technology as you know it required improv...
Virtual phone numbers are much better for business than analog phone numbers. It may look like that if you have heard something about virtual numbers. But what are the exact benefits of virtual numbers, where are they used, and how to get them for bu...
We have severally mentioned that customer retention is more beneficial and cheaper than customer acquisition, but is this enough to close the topic about these two different business growth strategies?
Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction and prepare for each call in advance. In this guide, we’ll show you how something as simple as a cold call script can help you ma...
Have you ever wondered with the question: Why authoritative resources such as Gartner, Harvard Business Review, Statista, and McKinsey& Company are constantly indicating the growing revenue in cold calling sales?
We all live in the era of automation of all processes, such as automatic task closing or robotic process automation. The only one of the automation trends that deserves attention is the question - which process or task will be automated in the neares...
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