Category Call Center

Nov 17, 2016

Author: Tanya Gonchar

How a Cloud Contact Center Keeps Pace with Changing Customer Demands

Call Center Insights and Best Practices Blog - Voiptime Cloud

No one can argue with the fact that customer demands are constantly changing.

Nov 15, 2016

Author: Tanya Gonchar

5 Secrets to Improving First Call Resolution

Existing customers who already know your product and company are the easiest and most predictable source of revenue.

Nov 10, 2016

Author: Tanya Gonchar

5 Books for Call Center Managers

Are you in customer service business? Please see below 5 books a good contact center manager should read.

Oct 20, 2016

Author: Tanya Gonchar

The Anatomy of a Bank Call Center

In this article we talked about the services and functionality of call centers in financial institutions.

Oct 18, 2016

Author: Tanya Gonchar

Why do Banks Need Call Centers?

Call centers serve various purposes for a bank: provide information, conduct transactions, or submit enquiries.

Oct 11, 2016

Author: Tanya Gonchar

Predictive Dialer – How to Choose the Best Option?

There are 4 basic dialing modes used in most USA contact centers: Preview, Progressive, Power, and Predictive. Let’s talk about the differences between them.

Oct 04, 2016

Author: Tanya Gonchar

Contact Center Trends 2016

Multichannel communication, social media messangers, self-service, IVR, voice biometrics, videochats, virtual agents, big data, - call center trends 2016.

Sep 22, 2016

Author: Tanya Gonchar

Blended Call Center Model: Outbound and Inbound Combination

Call blending allows agents to deliver both inbound and outbound calls, depending on the demand and on the strategy.

Sep 13, 2016

Author: Tanya Gonchar

How Text-to-Speech Feature May Serve Your Business?

Text to Speech solution converts data into sounds.

Sep 08, 2016

Author: Tanya Gonchar

Call Center Management: Improve Customer Experience with IVR

Interactive Voice Response System (IVR) is a telephony solution that gathers data about callers and routs them to the appropriate agent.

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