Category Call Center

Aug 21, 2018

What the Future Holds for Contact Centers: Talking to Real People, AI, and Other Trends

Call Center Insights and Best Practices Blog - Voiptime Cloud

When it comes to increasing customer satisfaction, customer service is the most promising place to start. But it doesn’t mean that customer service industry struggles less. Organizations providing customer service face challenges all the time.

Feb 23, 2018

Author: Tanya Gonchar

Short Description of What Dialer Software Is for Dummies

It is a well-known fact that most of sales are made over the phone and the more calls you make the better chances for increasing the revenue are. Therefore, agents time must be used wisely to keep the calls rolling and minimize idle time. In order to...

Aug 28, 2017

Author: Tanya Gonchar

How To Create A Structured Coaching Program for Your New Sales Reps

The most important role of the sale’s manager in an organization is coaching. As the sale’s leader, you have to assure that your team is giving the best performance. It has been noticed that most of the sales coaching programs are based o...

Jul 01, 2017

Author: Tanya Gonchar

3 Reasons to Deploy Dialer Software for Inside Sales

Inside sales are a very popular trend of today. It is a trend often adopted by many companies and is associated more with banks for promoting loans, insuranc...

Dec 15, 2016

Author: Tanya Gonchar

Top 4 Predictive Dialer Must-Haves

We have already introduced you to the basic dialing modes used in US contact centers. Today Voiptime team would like to move further and discuss features necessary for a Predictive Dialer solution.

Dec 13, 2016

Author: Tanya Gonchar

5 Benefits of Call Center Software

We have prepared something a bit interactive for you today!

Dec 06, 2016

Author: Tanya Gonchar

People Who Changed Call Center History

The history of call centers and contact centers has been influenced by many people. Actually, each agent and supervisor influences the flow but there are some individuals who definitely deserve to be mentioned in our blog.

Dec 01, 2016

Author: Tanya Gonchar

Growing Your Contact Center Culture

Corporate culture and team spirit are crucial for effective work and positive ROI.

Nov 29, 2016

Author: Tanya Gonchar

12 Keys to Building Customer Engagement

Good customer engagement reminds us of the philosophers' stone. So, remember you too can turn things to gold if you develop a customer engagement strategy.

Nov 25, 2016

Author: Tanya Gonchar

3 Reasons to Focus on Your Weakest Customer Service Channel

To be able to satisfy customer needs in this day and age, contact centers must utilize multi-channel communication and work not only with phone calls but with many other communication sources.

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