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Call Center

Dec 17, 2019

Call Center Discipline Tips You Need To Learn Now

Blog about Sales Automations, lead management system, cold calling & other

If you ve ever had a chance to run your call center you know that discipline can be a pressing issue Things like lateness unplanned days off and low KPIs can really damage your bottom line Whereas you don t want to be a nightmare boss who gives everyone the...

Aug 30, 2019

How to Set Up a Small Call Center to Manage 2000 Calls Daily?

Many entrepreneurs are hesitant whether they need to invest in organizing their own call center or using outsourcing services Indeed at times when on-premise call centers were the only option setting up such a facility was a real headache These days things are much easier you don t even need...

Jun 26, 2019

Telemarketing in Different Countries: What are the Laws and why Should You Care?

Historically, telemarketing has established itself as a pushy and intrusive business, so the authorities had to enforce some strict regulations against cold callers to limit their excessive enthusiasm. But what is telemarketing now?

Jun 24, 2019

Getting Started with Contact Center Metrics: What? Why? How?

There are many ways to oversee the performance of your agents Typically that s not even a problem because you can intuitively feel whether they are doing a good job Simply being around during the shift is enough to understand why some agents are more productive than others However things...

Jun 20, 2019

How to Organize the Work of Remote Agents?

More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for the employees.

Jun 03, 2019

5 Questions to Ask to See if It's Time to Upgrade Your Contact Center

The software gets outdated, but you want to make sure yours is up-to-date at all times. In this article, we want to talk about the most evident signs indicating that you need to upgrade your contact center as soon as possible. Keep reading!

May 30, 2019

How to Prepare the Effective Outbound Calling Campaign?

The success or failure of the outbound call campaign depends on many factors. Luckily, it’s possible to turn them into your advantage. All you need is the right planning and preparation. How to effectively prepare for an outbound campaign? Here are some expert tips from Voiptime Cloud.

May 10, 2019

Choosing the Best Calling Software for Outbound Sales: CrazyCall vs PhoneBurner vs Voiptime Cloud

When purchasing the solution for outbound sales, you can’t simply buy software with the most attractive price. You want to find the solution that offers the best value for money, and that’s why it’s extremely important to make detailed research and compare several alternatives. Keep reading!

Apr 18, 2019

The Best Tools for Lead Generation

Lead generation is a long demanding but extremely important process To get the desired results you want to make sure that your lead generation efforts are predictable and reliable But once you set everything up sales will accelerate allowing you to increase ROI and become more selective in who you...

Mar 22, 2019

Build a Team of Rockstar Agents: Call Center Training Tips

Whenever a business needs to hire new employees lots of questions arise How to arrange the whole process How much money to invest What strategies to use In this post we ll sort out the details of this process and give you some tips as to how you can ensure...

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