Category Call Center

Jul 05, 2019

How Technology Can Improve Lead Generation

Call Center Insights and Best Practices Blog - Voiptime Cloud

Modern sales are no longer about wide nets and low conversion rates. It’s about listening to your customers, attending to their needs, and providing a personalized experience. Сonsumers want to know you’ve done your research to get a good grasp ...

Jun 20, 2019

Author: Tanya Gonchar

How to Organize the Work of Remote Agents?

More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for th...

Jun 03, 2019

Author: Tanya Gonchar

5 Questions to Ask to See if It's Time to Upgrade Your Contact Center

The software gets outdated, but you want to make sure yours is up-to-date at all times. In this article, we want to talk about the most evident signs indicating that you need to upgrade your contact center as soon as possible. Keep reading!

May 10, 2019

Author: Tanya Gonchar

Choosing the Best Calling Software for Outbound Sales: CrazyCall vs PhoneBurner vs Voiptime Cloud

When purchasing the solution for outbound sales, you can’t simply buy software with the most attractive price. You want to find the solution that offers the best value for money, and that’s why it’s extremely important to make detailed research...

Apr 18, 2019

Author: Tanya Gonchar

The Best Tools for Lead Prospecting & Generation

Lead generation is a long, demanding, but extremely important process. To get the desired results, you want to make sure that your lead generation efforts are predictable and reliable. But once you set everything up, sales will accelerate, allowing y...

Mar 20, 2019

Author: Tanya Gonchar

Set Up A Call Center Of Your Dream

Higher productivity at a lower cost or how to make your call center more cost-effective? A call center can bring a number of benefits to your business, but oftentimes, with all the advantages come significant investments. If you’ve been running ...

Nov 30, 2018

Author: Tanya Gonchar

The Biggest Reasons Why Customers Hate Your Call Center

It’s not a bad hold music. You seem to do your best to make your customers happy but people still hate getting in touch with your call center. And the worst part, they can’t really tell you what’s wrong. Sounds familiar?

Oct 30, 2018

Author: Tanya Gonchar

Outbound Call Center Efficiency: the KPIs You Don’t Want to Miss

Understanding what metrics to track is essential if you want to lead your team to success. KPIs (key performance indicators) can show you the real picture of what’s happening in your call center. Whereas you don’t need to track them all, you must...

Oct 15, 2018

Author: Tanya Gonchar

Top 5 Things to Look for in Predictive Dialer

Predictive dialing technology is a holy grail of a modern outbound call center. Whereas good software can skyrocket the performance of your call center, bad software can dramatically decrease its efficiency. So what are the important things to look f...

Aug 22, 2018

Author: Tanya Gonchar

Veni, Vidi, Vici, Voiptime

Our mission as a call center software provider is to help you leverage the power of a telephone. And we’re constantly trying to come up with the most effective solutions to help you close more deals.

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