Category Call Center

Mar 23, 2021

Call Center Insights and Best Practices Blog - Voiptime Cloud

What is the right contact center implementation checklist? Do you also consider switching to a virtual call center? And if yes, what are the main advantages? Find out these answers below.

Mar 10, 2021

Author: Gonchar

Essentials of Business Phone Etiquette

Despite the multitude of digital channels, phone calls remain relevant. Proper call handling can help your business to establish strong relationships with customers by increasing their satisfaction. That’s when business phone etiquette comes into p...

Feb 26, 2021

Author: Tanya Gonchar

CRM and Call Center Software. What's the Difference?

Both these tools perform important functions and help you to achieve your business goals. How do they differ from each other and where you can use them? Let’s try to find out.

Feb 25, 2021

Author: Tanya Gonchar

Call Center Agent Burnout: Definition and Resolution Practices

Job burnout has been a common problem for many years across industries. Switching to remote work made it more serious than ever. What are its main symptoms and how to prevent it from happening? Let’s take a close look at it in our new article.

Feb 16, 2021

Author: Tanya Gonchar

Knowledge Base in Your Call Center. All You Need to Learn on How to Make It Helpful

Many companies experience customer churn because of poor quality of service. How can you make sure your agents meet customer service standards? A good knowledge base is one of the ways to ensure that.

Feb 12, 2021

Author: Tanya Gonchar

How to Deal With Angry Customers and Not to Get Mad [GUIDE]

Every call center agent has dealt with difficult customers more than once. Whether their anger or frustration is justified or not, your agents’ response is what really matters. It may make your unhappy customer the happy one or break their relation...

Jan 29, 2021

Author: Tanya Gonchar

How the COVID-19 Pandemic Influenced the Call Center Attrition Rate

Staff attrition in call centers has always been one of the management’s headaches. Has anything changed since the COVID-19 pandemic? How to reduce the attrition rate in your call center? Let’s try to figure it out in our new article.

Jan 27, 2021

Author: Tanya Gonchar

Customer Service Standards. What Is It and How to Stand Out From the Crowd

Customer service standards are very important for every business. These guidelines can either improve your customer experience or make it worse than ever. Why are these standards so important and what should you do to make your customer service bette...

Jan 26, 2021

Author: Tanya Gonchar

The Best Call Center Software for Sales and Customer Service

In today's marketplace, thousands of call center software are available for operating a call center. Consequently, the great challenge is to select the best one, properly implement it and then optimize its day-to-day performance. So, what are call ce...

Jan 04, 2021

Author: Tanya Gonchar

What Is IP Telephony: How It Helps Your Business?

IP telephony is becoming increasingly popular in business communications, replacing the good old public switched telephone network (PSTN). We’ve tried to outline the basics of this technology and how your business can benefit from it.

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