Category Call Center

Aug 26, 2021

How to Define and Measure Service Level in Call Center?

Call Center Insights and Best Practices Blog - Voiptime Cloud

Looking at the big picture and asking hard questions about the call center service level is the first step to success. Strategic thinking, bridging the service level with the needs of customers ensures lasting revenue and strong relationships. Buildi...

Jul 29, 2021

Author: Tanya Gonchar

Healthcare Call Center Software: Complete Guide

The vital role of healthcare innovations is to support and give necessary aid to patients in a timely and professional fashion. Let’s compare workflow in traditional hospital call centers and work organized with healthcare call center software. We�...

Jul 12, 2021

Author: Tanya Gonchar

How to Profit in This Year with Auto Dialers for Real Estate

More than ever before, your business looks for a bigger service area with the realty, mortgage, and rent. David Ogilvy, one of the greatest advertisers of all times, once said, “The more you tell, the more you sell”. And this is very true in the ...

Jul 05, 2021

Author: Tanya Gonchar

Telemarketing in Different Countries: What are the Laws and why Should You Care?

When you have everything set for an outbound calling campaign: your staff, equipment, and software, there is something that you need to know before the start. The telemarketing outbound calling regulations which call centers from time to time violate...

Jun 21, 2021

Author: Tanya Gonchar

Creating RFP for Call Center: Once Complex, Now Easy

Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge. ...

Jun 17, 2021

Author: Tanya Gonchar

Tips for Selling Insurance Over the Phone

Selling insurance over the phone is not as challenging as it might look. For example, according to statista.com selling insurance via phone, something around 35%. So let’s dive and define the cornerstones of the insurance process selling over the p...

Jun 09, 2021

Author: Tanya Gonchar

How to Prepare the Effective Outbound Calling Campaign? [GUIDE]

The indicator of success or failure in an outbound campaign is the growing bank account of the company. If sales and leads are soaring, it is because of a prepared and conscious marketing strategy. This article describes useful tips about the outboun...

Jun 03, 2021

Author: Tanya Gonchar

Profitable Telesales Tips & Strategies

Is telesales still an effective sales strategy in nowadays market? It may surprise you to learn that despite its doubtful reputation, telemarketing, when done respectfully and thoughtfully, is still considered to be one of the most powerful ways to g...

Jun 03, 2021

Author: Tanya Gonchar

Call Center Training Best Practices: Build a Team of Rockstar Agents

Call center agents have quite a demanding job. Masterful call handling and profound product knowledge don’t happen by itself. Training is essential both for newbies and experienced agents. Let us talk about how to organize the training process as b...

Mar 25, 2021

Author: Tanya Gonchar

How to Start a Telemarketing Call Center

Despite the many channels you can reach out to your prospects, telemarketing is still relevant. How to start a successful call center that will help you to turn more leads into your customers? We’ve outlined the main steps you should take.

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