Category Call Center

Dec 24, 2021

Time For You To Get Your "Blueprint For Difficult Customer Service Scenarios"

Call Center Insights and Best Practices Blog - Voiptime Cloud

Among all other actions, companies should hold successful customer interactions as goal number one. Easy to say and much more difficult to fulfill, especially, during challenging customer service situations that might arise. Fortunately, there are pr...

Dec 14, 2021

Author: Gonchar

Hidden Costs of Open-source Call Center Software

The popularity of open-source software logically must increase because for businesses it is cheap or even zero cost. The attractiveness of the idea is fueled by options to use a wide range of features of real call center software. Now, what’s t...

Dec 09, 2021

Author: Gonchar

Contact Center ROI: All You Should Know About It

In this article, you’ll grab your blueprint for earning more, knowing ROI in a contact center without deep expertise in the economy or accounting. It’s really that simple. Measure the ROI of your contact center, the ROI per each agent, actual and...

Dec 03, 2021

Author: Gonchar

Q&A Session About The Future Of Call Center Industry

Voiptime Cloud asks questions to SKWeston & Company, the Global BPO Consulting, and Professional services, US. Specifically, we interviewed Kevin Lasky and Steve Weston to find out the future of the contact center industry.

Nov 17, 2021

Author: Tanya Gonchar

Best Software Deals for Black Friday 2021

Are the Black Friday Software Deals pleasant and resounding words for you? Perhaps it works when you use your chance to purchase the right product and achieve large returns? Or when you achieve only long-term, interesting, profitable, and instant off...

Nov 11, 2021

Author: Tanya Gonchar

Call Center Change Management Guide

If you’ve got 20 minutes to read this article, we guarantee the sustainability of your call center change management.

Nov 02, 2021

Author: Tanya Gonchar

Proven Ways to Improve Sales Without Extra Expenses

Sales are the single most important activity that keeps your company’s gears moving. Despite this fact, executives neglect valuable sales techniques and rely on other tricks and gimmicks for revenue growth. Let’s bring the light on the big pictur...

Oct 12, 2021

Author: Tanya Gonchar

Difference Between Inbound and Outbound Call Center

Take a look at the real impact of inbound and outbound call centers. Define how they bridge the business and increase customer satisfaction.

Oct 05, 2021

Author: Tanya Gonchar

Absolutely Legal Ways to Collect Every Dollar and Dime From Consumers

Debt collection via phone is the most profitable and easy activity. Collection campaigns must be prepared with knowledge about laws and regulations. Find out the legal requirements and issues for call centers that proactively collect money from debto...

Sep 13, 2021

Author: Tanya Gonchar

How To Reduce After Call Work In A Call Center: Step-by-Step Guide

The operation of call centers is a highly profitable and valuable activity for every business. To orchestrate pursuing every financial goal and ensure the endeavors of call center agents, you need to tackle the most demanding customer issues.

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