Category Call Center

Oct 06, 2022

Call Center Insights and Best Practices Blog - Voiptime Cloud

Call center terminologies are sometimes difficult to remember even for experienced and highly qualified managers. Another issue is that a great part of contact center terminology is transformed and generally used as call center abbreviations. How no ...

Oct 03, 2022

Author: Eugene Siuch

Customer Service Performance Review Universal Guide

What is the most complex way to push the agent to self-improvement? Only by providing him constructive feedback, no matter if it is positive or negative feedback. While positive feedback plays a role of a strong empowering factor, negative feedback i...

Sep 26, 2022

Author: Eugene Siuch

Call Center SLA

A service level agreement is a contract allying two organizations or two departments of one company that determines the listing of services and their benefits to be furnished during the committed term. In short, it is the deal that contains the ...

Sep 16, 2022

Author: Eugene Siuch

Contact Center Occupancy: Where Lies the Golden Mean

Many experts state that the bigger the call center occupancy rate is, the better it is for key performance indicators, contact center KPIs and whole call center operations. This statement argues for it that the occupancy rate demonstrates the real pr...

Sep 14, 2022

Author: Eugene Siuch

Call Center Coaching Tips and Tricks

Permanent improvement of all performance issues is one of the significant business goals. A call center is a system whose primary purpose is to provide customer service and customer satisfaction, and both of these rates predominantly depend on the ag...

Sep 12, 2022

Author: Eugene Siuch

Customer Service Skills: All You Have To Know

In this blog, we’re going to describe the types of tools that are irreplaceable if you choose outbound marketing as one of the fundamental tools for your business. To be frank, we all know that it’s impossible to call every lead from the lead bas...

Sep 05, 2022

Author: Eugene Siuch

Call Center Brand Advocacy: Top-Notch Guide

In short, brand advocacy in the call center industry means providing customers with great goods and services that improve their lives. The big picture of brand advocacy also implies all the chains in business relationships when consumers repay by adv...

Sep 02, 2022

Author: Eugene Siuch

Call Management Software: Complete Guide

What is the essence of call management software for small and mid-sized businesses? In short, call management is the piece of contact center software that allows you to control, conduct, change, and pivot agent activities, including outbound, inboun...

Aug 31, 2022

Author: Eugene Siuch

Call Avoidance: What Is the Way Out?

Anyone who has been working in a call center for at least a few months knows how it feels to be permanently under the pressure of angry clients who have no will besides telling you everything they think about you and the service they have got. No one...

Aug 29, 2022

Author: Eugene Siuch

Report On Call Center Agent Wages Around The Globe

This forecast and report will interest the head of call centers because it asks questions and promptly gives answers on how to monitor, provide, and forecast wages for call center workers. The report also has figures, charts, and statistical data as ...

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