Category Call Center

Nov 23, 2022

Call Abandonment Rate Improvement Tips and Tricks

Call Center Insights and Best Practices Blog - Voiptime Cloud

There are numerous call center KPIs, but some of them really make difference for any organization and any business. One such metric is a call abandonment rate as it points to many vital factors and areas of improvement, and is one of the best indicat...

Nov 18, 2022

Author: Eugene Siuch

Common Customer Service Mistakes

No one is insured from mistakes. They always happen, no matter how much time you spend planning everything and doing all the needed steps to avoid them. The customer service industry isn’t an exclusion in this case and all contact centers do mistak...

Nov 17, 2022

Author: Eugene Siuch

Call Center BPO

A call center is an expensive project and can cost you hundreds of thousands of dollars per year, if not more. One of the main aspects of call center cost is labor costs as with an average operator’s salary of around 34 thousand dollars per year, a...

Nov 02, 2022

Author: Eugene Siuch

Complete Guide On How to Measure and Improve Customer Experience

Business is always about money. And to surely know where your loyal customers are doing business with your company and where they are switching to another brand. Thus, you need to collect relevant data regarding your call center customer experience (...

Oct 31, 2022

Author: Eugene Siuch

Сustomer Retention: the Ultimate Guide

There is one generally acknowledged fact that retention of customers brings much more outcomes than customer acquisition. Additionally, it is way cheaper to make the current customer stay than to find, interest, and convince first-time customers - nu...

Oct 26, 2022

Author: Eugene Siuch

How To Sustain Customer Expectations In Call Center

Customer expectations determine the path where the business will move on. We are focused on our customers' needs and expectations, and each product on the market has the primary goal of fulfilling these expectations. Thus, the question is how to meas...

Oct 21, 2022

Author: Eugene Siuch

Call Center Agent Onboarding: What is the Right Strategy

The contact center as an organization that provides customer service totally depends on the performance, knowledge, and skills of its employees. As the agents are those who directly talk to customers, solve their problems, process support tickets, an...

Oct 19, 2022

Author: Eugene Siuch

Call Center Team Work

Even though it seems that client service providing is a communication model that includes only two persons - the contact center agent and the customer himself, the reality is more complicated. By the way, cooperation and collaboration between various...

Oct 14, 2022

Author: Eugene Siuch

How to Create a Rockstar Customer Support Team?

Who is responsible for providing an outstanding customer experience and solving clients’ problems? Who realizes excellent customer service? Who are the irreplaceable workers in the customer support department?

Oct 13, 2022

Author: Eugene Siuch

Why is Call Center Agent Feedback So Essential?

Any work should be evaluated. This is the main rule of progress and guiding employees in the right direction. Call center feedback is suitable and one of the most popular ways to train, evaluate and motivate a call center employee. Constructive feed...

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