Category Call Center Team Lea

Mar 20, 2023

How to perform excellent call center management?

Call Center Insights and Best Practices Blog - Voiptime Cloud

Effective call center management is a goal for every call center manager, who is going on to who wants to achieve sustainable development and high sales figures and optimize all processes to achieve the highest results. Different call center manageme...

Dec 23, 2022

Author: Eugene Siuch

Multichannel Contact Center vs Omnichannel Contact Center: Ultimate Guide

Clients favor using three or more digital channels of contact with a firm - this is the data provided by McKinsey research. As we have severally mentioned, customer experience depends on how customer service meets customer expectations and customer...

Sep 02, 2022

Author: Eugene Siuch

The Out-Of-The-Box Guide On A Call Management Software

What is the essence of call management software for small and mid-sized businesses? In short, call management is the piece of contact center software that allows you to control, conduct, change, and pivot agent activities, including outbound, inboun...

Aug 31, 2022

Author: Eugene Siuch

Call Avoidance: What Is the Way Out?

Anyone who has been working in a call center for at least a few months knows how it feels to be permanently under the pressure of angry clients who have no will besides telling you everything they think about you and the service they have got. No one...

Aug 29, 2022

Author: Eugene Siuch

The Forecast and Report On The Call Center’s Agent's Wages Around The Globe

This forecast and report will interest the head of call centers because it asks questions and promptly gives answers on how to monitor, provide, and forecast wages for call center workers. The report also has figures, charts, and statistical data as ...

Aug 22, 2022

Author: Eugene Siuch

Objective and Goals of a Contact Center

Every activity has its goals and objectives - we all have heard this statement. What is the difference between the two definitions? How can we define objectives from goals? Which of them are essential for a contact center? What does a list of them lo...

Aug 15, 2022

Author: Eugene Siuch

How to Become a Successful Contact Center Leader

Even the highly experienced call center agents, in pair with an extensively selected solution and other factors, can’t perform at the utmost level without successful call center managers. The leadership role is the central role in the firm as the m...

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