In this guide you’ll discover:
The foundation of the business communication of the call center many call center managers overlook. Hint: Many managers think they understand the subject, yet little is happening in reality;
How to tackle the issues...
In these jittery times, the competition for the brand experience emerged among the top call centers in the US, Western Europe, and all other call centers throughout the world. The truth is this: customers want to satisfy their needs, and there’s on...
We have not been talking about the problems of motivating call center agents for a while, and that’s the issue we want to resolve with this article. Have you ever heard of call center agent engagement and employee experience? Each of these call c...
We always mention that all vital decisions you make regarding call center management, call center operations optimization, workforce management, or scaling up strategy development have to be based on precise statistical data. What do we mean by it?
It is an extraordinary tendency to discuss sales strategies through the lens of a call center as outbound sales strategies only. Most experts ignore that call centers can generate sales not only by outbound calling campaigns but also through inbound ...
It is a good tradition to use geometrical figures to describe different aspects of customer experience or customer journey. We have already introduced you to customer journey mapping, sales funnels, customer lifetime cycles, and other methods of coll...
We all live in the era of automation of all processes, such as automatic task closing or robotic process automation. The only one of the automation trends that deserves attention is the question - which process or task will be automated in the ...
There are many call center metrics to track if you want to boost your call center performance and provide more qualitative, customer service, and customer experiences. Some of such metrics are related to the performance of one single agent while othe...
Every call center manager wants to build a successful call center, as effective in providing customer service as possible. Nonetheless, it is not possible without using some vital tips and guidelines for building a really effective call center which ...
See how you can improve customer service with our call center solution
We use cookies to offer you a better browsing experience,
analyse site traffic, personalize content, and serve targeted advertisements.
Read about how we use cookies in our Privacy Notice.