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Call Center Manageme

Feb 08, 2023

How To Out-Smart (Rather Than Out-Spend) Competitors with the Call Center Quality Assurance

Call Center Insights and Best Practices Blog - Voiptime Cloud

In this issue you'll discover How to use micro-level call center management to cut costs per call hour and decision-making How to foster customer loyalty through the right agent engagement How to satisfy customer expectations in a predictable fashion How to obtain the knowledge gaps regarding contact center quality assurance...

Jan 31, 2023

How To Measure the DSAT In a Small Call Center?

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” — Steve Jobs

Jan 27, 2023

Contact Center E-Commerce Sales Capabilities: Things You Have to Know

The eCommerce industry is one of the fastest-growing industries in the world We have no need to repeat those banal facts such as people are more likely to buy on the Internet or the future of the electronic commerce industry is based on personalization and speed of service - you...

Jan 26, 2023

Сontact Center For Sales: Opportunities and Tips

Jan 25, 2023

Customer Service Personalization: Main Tips

We always mention personalized customer service in our articles, but now the time to describe what it exactly means has come.

Jan 24, 2023

Call Recording: Definition, Purpose, and Tips

We always look for better ways to measure and control the performance of our workers because they are the people who are responsible for the final result Even though there are numerous customer service metrics to find out if everything is fine with your call center performance or vice versa...

Jan 20, 2023

Call Center Workforce Optimization: Strategy and Tools

The call center is an organization that totally depends on the employee productivity and performance of its employees On the other hand it is also one of the most loaded types of organizations as there is no other kind of department or business that would spend days talking to thousands...

Jan 19, 2023

High-Efficient Inbound Call Strategy

Call centers have only two main processes related to handling customer calls - and these two are outbound and inbound call center processes Suppose outgoing calls are always about sales and aren t used by numerous companies because of popular discussions about their effectiveness and influence on customer satisfaction and...

Jan 18, 2023

Call Center Requirements Checklist: How to Construct and Use It?

What is necessary for a successful call center setup and future development Properly selected call center model Well-chosen call center infrastructure Thoughtfully determining call center software requirements Call center implementation is a complicated multilevel and effortful procedure that requires permanent attention wise goals and objectives set strategic planning the anticipation...

Jan 17, 2023

PBX vs Cloud-based Call Center Solution: What to Choose?

Selecting the right software solution for your business is always a challenge Most business owners feel trouble when picking the proper solution as there is great competition across the market The solutions are divided into niches and exact tools that offer numerous advantages for diverse types of businesses Price policies...

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