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Call Center
Blog about Sales Automations, lead management system, cold calling & other
VoIP or Voice over Internet Protocol is a technology that delivers voice communication and multimedia sessions over the Internet It gives your call center the opportunity to contact with customers across the world However it has its flaws as well What are the most common VoIP issues and how to...

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Blog about Sales Automations, lead management system, cold calling & other
Interactive Voice Response system IVR is the first point of contact between your customers and your company It can have either a positive or negative impact on your customer experience depending on how much attention you pay to its design and maintenance Let us outline the most common IVR mistakes...

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Blog about Sales Automations, lead management system, cold calling & other
It is a tricky question for any contact center manager. Which metrics to take into account and which not? How to measure agent productivity properly? We’ve tried to answer these questions.

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Blog about Sales Automations, lead management system, cold calling & other
Nowadays remote work is a necessity for many industries, including call centers. It dramatically changes all the working processes in a call center and poses many challenges both to leaders and employees. Let us try to find out how to manage your remote team effectively and keep your agents engaged.

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Blog about Sales Automations, lead management system, cold calling & other
It goes without saying that call centers are an important part of every company. Nevertheless, outsourcing your call center functions may seem appealing for many reasons - from financial to administrative. Let us take a look at the pros and cons of this step.

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Blog about Sales Automations, lead management system, cold calling & other
The equipment is one of the most important components in running a call center. It ensures the future capacity and scalability of your call center, its functionality, and reliability.

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Blog about Sales Automations, lead management system, cold calling & other
When setting up a contact center you have to take many aspects into account and efficient software is one of the most important There is a wide range of call contact center solutions so it may be quite difficult to choose the most suitable Let us outline the software features...

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Blog about Sales Automations, lead management system, cold calling & other
Over the last decade, contact centers evolved exponentially. Some six or seven years ago, you needed to purchase a bunch of expensive equipment and constantly invest in on-site support and maintenance. These days, you can entrust everything to the cloud vendor and still get the functionality of a full-fledged facility.

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Blog about Sales Automations, lead management system, cold calling & other
The times when organizations used to rely on intuition and educated guesses in making strategic decisions are long gone To meet your business goals now you need to measure the right metrics And when it comes to the operationally complex business elements like call centers the choice of KPIs can...

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Blog about Sales Automations, lead management system, cold calling & other
Taking into account the number of expenses that are inevitably required to operate a call center, one of the most important responsibilities of call center managers is to find out how they can reduce costs so that this does not affect the quality of customer service.

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