Category Call Center

Mar 30, 2023

A Special Report: Government Call Center Current State and Forecast

Call Center Insights and Best Practices Blog - Voiptime Cloud

It's total chaos in the call center industry today Many sales teams are now struggling by chasing the goal of making cold calling campaigns valid What's happening is that they're whimpering around by picking up one of the random cold-calling strategies And when it quickly turns out to be a...

Mar 24, 2023

Customer Acquisition vs Retention: What Will Suit Your Business Better?

We have severally mentioned that customer retention is more beneficial and cheaper than customer acquisition but is this enough to close the topic about these two different business growth strategies Basically not Businesses that focus on customer retention only often stagnate and lose competitive advantage over their competitors while those...

Mar 20, 2023

How to perform excellent call center management?

Effective call center management is a goal for every call center manager who is going on to who wants to achieve sustainable development and high sales figures and optimize all processes to achieve the highest results Different call center management best practices exist but only the wise smart selection and...

Mar 17, 2023

Automatic Call Distribution (ACD) Software: Meaning, Benefits, and Features

We have many times written about the IVR systems as they are one of the most important components of call routing software used in your contact center But what about another solution that is also vital for call routing and call queue management - an automatic call distribution system often...

Mar 15, 2023

Contact Center Performance Management Tips and Best Practices

The contact center performance of most contact centers is constantly decreasing An accountable previous agent became an underperformer The high level of absenteeism and lateness are disrupting the work Your agents have everything for the job but show a constant decrease in results What s happening How to come out...

Mar 13, 2023

How to Raise and Track Effectively Call Center KPIs and Metrics [ULTIMATE GUIDE]

Call center metrics and KPIs are irreplaceable tools for measuring call center performance They determine the effectiveness of all processes inside the team from agent occupancy to First Call Resolution Some of them are must-haves while others may be ignored But some people still think that if their customers seem...

Mar 06, 2023

All You Have to Know About Cloud Call Center Solution

With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly cheaper to maintain.

Mar 02, 2023

Contact Center Automation: All You Have to Know

We all live in the era of automation of all processes such as automatic tasks closing or robotic process automation The only one of the automation trends that deserves attention is the question - which process or task will be automated in the nearest future Nonetheless out today s topic...

Feb 27, 2023

Smoking-Gun Call Center Scripts That Guarantee Big Results

What is the way to provide a positive customer experience? Training your call center agents? Automation of processes? Yes, but you can't do that without using great call center scripts that will help your agents - and we will provide you with some best call center scripts.

Feb 24, 2023

How to Hire the Best Call Center Manager for the Long Term?

From banking to telemarketing from customer support to sales There s one thing that remains unchangeable If your call center manager fails your call center is gone That s why you need to know the proven ways to onboard the right call center managers with leadership skills when necessary Because...

See how you can improve customer service
with our call center solution

We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice.