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Call Center Insights and Best Practices Blog - Voiptime Cloud
Every contact center requires tools to control monitor and fix agents' activity during accomplishing work processes As most contact center operations are about calls or other communication types it is vital to bear an option to come up with assistance and support if agents can not solve customer issues on...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Customer service is a fast-changing industry that needs to cover rising customer expectations From year to year industry updates and people expect more and more from enterprises to assist them and solve their issues These occurrences have led to a situation where all enterprises require a solution to fulfill all...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
There are numerous call center KPIs but some of them really make difference for any organization and any business One such metric is a call abandonment rate as it points to many vital factors and areas of improvement and is one of the best indicators of your overall customer service...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
No one is insured from mistakes They always happen no matter how much time you spend planning everything and doing all the needed steps to avoid them The customer service industry isn t an exclusion in this case and all contact centers do mistakes while providing customer service Sometimes the...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
A call center is an expensive project and can cost you hundreds of thousands of dollars per year if not more One of the main aspects of call center cost is labor costs as with an average operator s salary of around thousand dollars per year and with twenty full-time...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
What makes business stable and successful Numerous factors influence the overall success of the company but the main one is how you work with customer data Every conversion and touchpoint is an irreplaceable source of information about customer persona their wishes and expectations preferences and surely your improvement areas Therefore...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Business is always about money And to surely know where your loyal customers are doing business with your company and where they are switching to another brand Thus you need to collect relevant data regarding your call center customer experience CX How much data do you actually need The answer...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
There is one generally acknowledged fact that retention of customers brings much more outcomes than customer acquisition Additionally it is way cheaper to make the current customer stay than to find interest and convince first-time customers - numerous studies prove this statement so there is no sense in doubting it...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
In this issue you'll also discover How to ensure customer loyalty by keeping the top level of customer service What do loyal customers want to see in your services Hint Forget about tricks and gimmicks because customers are too smart How to negotiate with callers to ensure customer journey How...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
The contact center as an organization that provides customer service totally depends on the performance knowledge and skills of its employees As the agents are those who directly talk to customers solve their problems process support tickets and do other tasks that relate to customer support there is no other...

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