Chatterbot or virtual conversational agent is a computer program, designed to simulate an intelligent conversation with one or more human users via audio or text messages through the chat interface.
Powered by artificial intelligence, chatbot can quickly and professionally complete a number of tasks: from scheduling meetings to answering questions or providing the weather forecast. It can be a part of any major chat product (Facebook Messenger, Slack, Telegram, Text Messages, etc.).
First versions of chatbots were designed over a dozen years ago. Among these early virtual agents include AOL Instant Messenger, IRC channels or SMS/MMS services.
Nowadays conversational agents are more advanced, diverse and powerful. They are mostly used in three areas:
- customer service;
- productivity engagements (including shopping);
- content consumption.
Customer Service Online Bots
Customer service chatbots answer to questions and provide useful information to your potential clients. These virtual assistants analyze word combinations and suggest answers and links to web pages, containing these phrases.
Customer service chatterbots enable businesses to be more customer friendly and efficient by serving clients 24/7. They also help to cut support center administration expenses by replacing a number of agents and therefore the support center representatives may concentrate on more complicated issues.
Productivity Engagement and Shopping Virtual Assistants
Chatbots help people with busy schedules to shop in the internet by getting suggestions of suitable closes, beauty products, furniture and food. Instead of browsing a website, a user can have a conversation with a chatbot and receive a similar experience as in a real store. Such chat bots are often used in social media (Facebook, Twitter etc).
H&M uses the help of chatbot to choose and buy different types of outfit, using information about client’s body type and style.
Domino’s pizza was one of the first companies where a client could order a pizza by tweeting a pizza emoji to company twitter account. Tacobot by Tacobell helps clients to order tacos through Facebook.
Content Consumption (Information and Entertainment) Chatterbots
Chatbots are often used as a source of information. They can send breaking news, weather forecasts or even translate text paragraphs.
Entertainment is the other area where virtual assistants are very popular. A customer can share his feelings with a bot, designed to be an online friend, ask for an advice etc.
Samples of Most Successful Bots:
- Weather bot. Sends weather forecast upon a request.
- Grocery bot. Helps to choose and order groceries.
- News bot. Sends a message when important things happen.
- Life advice bot. Suggests solutions to a problem.
- Personal finance bot. Helps with money management.
- Scheduling bot. Schedules a meeting with a support team member.
- Friend-bot. Talks to people, answers different questions, jokes.
Voiptime Chatbot Design Plans
Working on solutions for business that help to boost sales, after sales leads tracking software release, Voiptime plans to design a chatbot that may be used for customer service improvement. The aim of the chatbot will be also to catch all website leads in order to increase revenue.
The biggest problem of chatbots is personalization. To make the communication more smooth and customer-friendly, the virtual assistant will be connected to Voiptime lead management system.
Automatic chatbot will be most effective when used with web chat module. The routing function will enable the chatbot to address unfamiliar questions to customer agent. The prompter option is also considered.
Please click on the button below if Voiptimet chatbot solution might be useful for your business.