5 Benefits of Call Center Software

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We have prepared something a bit interactive for you today!

Yes, it might look like an ordinary crossword, but it’s more. The solution is the 5 advantages of contact center solutions for any type of industry: government, healthcare, education, hi-tech, utilities, etc.


Let’s solve the crossword above together to find out the benefits you get from the software for contact centers:

1. You can use call center software 24/7 and it will be effective. This means that the system which you integrate with your CRM, set to a better dialing mode, and fill with data will be available for you any moment you need it. So, your operational performance will be as high as you need. It means operability or availability.

You may have heard about the KPI known as Agent Availability. It is measured in percents and shows the time your sales reps or agents are available to accept inbound calls.

2. This word is dedicated to the services contact centers can give you 5 days a week for 8 hours, or 7 days a week for 24 hours. The creator of the solutions for call centers should consider the contact centers with a low number of agents or sales reps, while also keeping in mind ones with hundreds of agents and a convoluted structure. Yes, you are right, the next word in our crossword is support:


While some suppliers of contact center software provide limited support, the best supplier prevents the situations in which you need the support.

3. While other suppliers (for instance, CPE) won’t allow you to change the quantity of agents at any time, cloud contact centers give you this option. You can increase or decrease staff as needed. Cloud-based software for call center allows you great potential.

You always can find ways to improve your contact center. According to the reports of SQM Group, it is a perfect time to improve your FCR. With each percentage increase, you will increase the annual savings up to $300,000. That is great potential, isn’t it?

4. More than 50% of companies from the Global 1000 list choose cloud solutions for their call centers. They rely on this type of contact center systems because of their effectiveness and…
5. ...Security. These are the basics of call center deployment.

You’ve just finished solving our crossword. Well done!
Get all of these benefits with Voiptime Cloud, and have a nice week!


Tanya Gonchar

Expert in call center process automation, Head of Marketing at Voiptime Cloud. Interested in customer service, B2B sales, marketing, business analysis.

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