Product-Specific Terms

Active since: August 4, 2022

These Product Specific Terms are intended to highlight some important questions about using our different Products. The Product Specific Terms form part of the Customer Terms of Service and are hereby incorporated therein. If you are using any of the product(s) or service(s) described below, the terms corresponding to those product(s) applies to your use. We periodically update this page by posting a revised copy at the Website, so please check back here for current information.

Voiptime Contact Center

  1. Definitions
  2. "Concurrent Users" - the peak number of simultaneous Users at a point in time.

  3. Provision of Service.
    1. Access to Services. User logins are granted to individual, named persons and may not be shared. Use of and access to the Services is permitted only to the number of concurrent user subscriptions, designated on the Order Form.
    2. Setup and Configuration. Voiptime Cloud setup and configuration activities include: a) the initial setup and configuration of Voiptime Contact Center instance, according to the previously agreed Statement of Work; b) provision of the user subscriptions and creation of user accounts; c) connection and configuration of the Customer’s own VoIP lines or configuration of the multichannel lines provided to the Customer by Voiptime Cloud.
  1. Fees.
    1. Setup Fees. Prior to the activation of the instance of Voiptime Contact Center, Customer shall pay Voiptime Cloud the Setup fee specified in the Order form, including implementation and activation fees. Upon receipt of the Setup Fee, Voiptime Cloud will activate Customer's account and commence the provisioning process for the Serviced (the date of the initial activation being the “Service Activation Date”). The initial provisioning process creates Customer’s unique account and enables Customer to log-in and access the Service. The setup fee is a one-time payment, calculated by multiplying the cost of the configuration of the one instance of Voiptime Contact Center by the number of configured instance copies.
    2. Subscription Fees. The Customer billing date is the 1st day of each month. If the Customer’s Service Activation Date is in the middle of the month, Voiptime Cloud has the right to pro-rate the cost of the next monthly subscription and change the Customer Billing date to the beginning of the month. If Customer fails to pay Subscription Charges or other charges indicated on any Order Form within five (5) business days of Voiptime Cloud notice to Customer that payment is delinquent, or if Customer does not update payment information upon Our request, in addition to Our other remedies, Voiptime Cloud may suspend or terminate access to and use of such Service by Customer and Billable Users.
    3. Usage Fees. Fees associated with the inbound or outbound calls, where applicable, are paid shall be calculated by multiplying the per-minute rate applicable to such calls ("Per-Minute Rates") with the Chargeable Time (as defined at the Terms of Service) (such fees, the "Usage Fees").
  1. Subscription Term and Renewals. Unless otherwise specified on the applicable Order Form, each Subscription Term will automatically renew for additional twelve month periods unless either party gives the other written notice of termination at least thirty (30) days prior to expiration of the then-current Subscription Term.
  2. Limits. When the Customer uses automatic IVR call campaigns using more than 10 simultaneous lines, the price of the Agreement may be changed by signing an Additional Agreement.
  3. Upgrades. If Customer choose to increase the number of Users authorized to access and use a Service during Customer‘s Subscription Term, any incremental Subscription Charges associated with such upgrade will be charged in accordance with the remaining Subscription Term. In any future Subscription Term, Customer‘s Subscription Charges will reflect any such upgrades. Customer need to notify Voiptime Cloud in 5 business days in advance before the desired upgrade.
  4. Downgrades. Customer may not reduce the number of Users during Your Subscription Term. If Customer desire to reduce the number of Users for a subsequent Subscription Term, You must provide Voiptime Cloud with 5 days advance written notice prior to the end of Customer’s then current Subscription Term. Such decrease will be made from the 1st day of the next month.

Use of the Services and the related functionality is subject to the obligation to pay applicable Usage Charges, Subscription Charges and other applicable charges stated at the Pricing page. By enabling or otherwise using the Services, Customer is agreeing to pay these fees. Usage Charges are subject to change and may be revised by Voiptime Cloud at any time. Any changes made to the list price of Usage Charges will be made across all Subscribers and will not be targeted towards individual Subscribers.

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