Product-Specific Terms

Active since: August 12, 2020

These Product Specific Terms are intended to highlight some important questions about using our different Products. The Product Specific Terms form part of the Customer Terms of Service and are hereby incorporated therein. If you are using any of the product(s) or service(s) described below, the terms corresponding to those product(s) applies to your use. We periodically update this page by posting a revised copy at the Website, so please check back here for current information.

Voiptime Contact Center

  1. Definitions
  2. "Concurrent Users" - the peak number of simultaneous Users at a point in time.

  3. Provision of Service.
    1. Access to Services. User logins are granted to individual, named persons and may not be shared. Use of and access to the Services is permitted only to the number of concurrent user subscriptions, designated on the Order Form.
    2. Setup and Configuration. Voiptime Cloud setup and configuration activities include: a) the initial setup and configuration of Voiptime Contact Center instance, according to the previously agreed Statement of Work; b) provision of the user subscriptions and creation of user accounts; c) connection and configuration of the Customer’s own VoIP lines or configuration of the multichannel lines provided to the Customer by Voiptime Cloud.
  1. Fees.
    1. Setup Fees. Prior to the activation of the instance of Voiptime Contact Center, Customer shall pay Voiptime Cloud the Setup fee specified in the Order form, including implementation and activation fees. Upon receipt of the Setup Fee, Voiptime Cloud will activate Customer's account and commence the provisioning process for the Serviced (the date of the initial activation being the “Service Activation Date”). The initial provisioning process creates Customer’s unique account and enables Customer to log-in and access the Service. The setup fee is a one-time payment, calculated by multiplying the cost of the configuration of the one instance of Voiptime Contact Center by the number of configured instance copies.
    2. Subscription Fees. The Customer billing date is the 1st day of each month. If the Customer’s Service Activation Date is in the middle of the month, Voiptime Cloud has the right to pro-rate the cost of the next monthly subscription and change the Customer Billing date to the beginning of the month. If Customer fails to pay Subscription Charges or other charges indicated on any Order Form within five (5) business days of Voiptime Cloud notice to Customer that payment is delinquent, or if Customer does not update payment information upon Our request, in addition to Our other remedies, Voiptime Cloud may suspend or terminate access to and use of such Service by Customer and Billable Users.
    3. Usage Fees. Fees associated with the inbound or outbound calls, where applicable, are paid shall be calculated by multiplying the per-minute rate applicable to such calls ("Per-Minute Rates") with the Chargeable Time (as defined at the Terms of Service) (such fees, the "Usage Fees").
  1. Subscription Term and Renewals. Unless otherwise specified on the applicable Order Form, each Subscription Term will automatically renew for additional twelve month periods unless either party gives the other written notice of termination at least thirty (30) days prior to expiration of the then-current Subscription Term.
  2. Limits. When the Customer uses automatic IVR call campaigns using more than 10 simultaneous lines, the price of the Agreement may be changed by signing an Additional Agreement.
  3. Upgrades. If Customer choose to increase the number of Users authorized to access and use a Service during Customer‘s Subscription Term, any incremental Subscription Charges associated with such upgrade will be charged in accordance with the remaining Subscription Term. In any future Subscription Term, Customer‘s Subscription Charges will reflect any such upgrades. Customer need to notify Voiptime Cloud in 5 business days in advance before the desired upgrade.
  4. Downgrades. Customer may not reduce the number of Users during Your Subscription Term. If Customer desire to reduce the number of Users for a subsequent Subscription Term, You must provide Voiptime Cloud with 5 days advance written notice prior to the end of Customer’s then current Subscription Term. Such decrease will be made from the 1st day of the next month.

Use of the Services and the related functionality is subject to the obligation to pay applicable Usage Charges, Subscription Charges and other applicable charges stated at the Pricing page. By enabling or otherwise using the Services, Customer is agreeing to pay these fees. Usage Charges are subject to change and may be revised by Voiptime Cloud at any time. Any changes made to the list price of Usage Charges will be made across all Subscribers and will not be targeted towards individual Subscribers.

Voiptime Cloud Cold Calling

  1. Access. User logins are granted to individual, named persons and may not be shared. If Customer is accessing the Services using credentials provided by a third party (e.g., Google), then Customer will comply with all applicable terms and conditions of such third party regarding provisioning and use of such credentials. Billing users may be added during a subscription term at the same pricing as the underlying subscription pricing, prorated for the portion of that subscription term remaining at the time the subscriptions are added, and any added subscriptions will terminate on the same date as the underlying subscriptions. If any Billable User who has access to a user login is no longer an employee (or Contractor, as set forth below) of Customer, then Customer will immediately delete such user login and otherwise terminate such Billable User's access to the Service. Customer agrees that its purchases are not contingent on the delivery of any future functionality or features, or dependent on any oral or written public comments made by Voiptime Cloud regarding future functionality or features.
  2. Subscription Term and Renewals. Unless otherwise specified on the applicable Order Form, each Subscription Term will automatically renew for a term equivalent in length to the then expiring Subscription Terms unless either party gives the other written notice of termination at least thirty (30) days prior to the expiration of the then-current Subscription Term.
  3. Voiptime Cloud Numbers and SIP trunks. As part of the Service, Voiptime Cloud may make available Voiptime Cloud Numbers and trunks to Customer in multiple countries. Voiptime Cloud has ability to provide phone numbers from multiple countries due to the agreements with regulated providers of electronic communications. The provision of such Numbers is subject to the numbering rules and regulatory practices applicable in the countries where Customer and and/or Users are located as well as in the relevant country(ies) from which the Voiptime Cloud Numbers were purchased. Such rules and regulatory practices may change or be amended from time to time, and Voiptime Cloud therefore reserves the right to modify the terms hereunder to the extent necessary to comply with such changes or amendments. Customer may purchase Voiptime Cloud Numbers in his Account. Customer shall use the Voiptime Cloud Numbers in compliance with any and all applicable Law including such applicable allocation requirements. Voiptime Cloud reserves the right, in its sole discretion, to cancel the subscribed Voiptime Cloud Numbers for any or no reason, including in the event Customer, its Administrators and/or Users breach such applicable allocation requirements without penalty and without prejudice to its rights to claim damages therefore.
    Upon termination or cancelation of an Account, all telephone numbers associated with the Account may be released by Voiptime Cloud.
  4. Customer Support. If you pay us a Subscription Fee, ticket, email and in-app support is included at no additional cost. We accept email and in-app support questions 24 Hours per Day x 7 Days per Week. Email and in-app questions can be submitted by following clicking 'Support' link in Profile menu in the Subscription Service. Email and in-app responses are provided during support hours only (from 9AM Monday to 6PM Friday (Eastern European Time), excluding US national holidays). We attempt to respond to email and in-app support questions within one business day; in practice, our responses are generally even faster. We do not promise or guarantee any specific response time. If Customer does not pay a Subscription Fee, only email support is available to Customer.
  5. Upgrades. If Customer choose to increase the number of Users authorized to access and use a Service during Customer's Subscription Term, any incremental Subscription Charges associated with such upgrade will be charged in accordance with the remaining Subscription Term. In any future Subscription Term, Customer's Subscription Charges will reflect any such upgrades. Customer need to notify Voiptime Cloud in 5 business days in advance before the desired upgrade.
  6. Downgrades. Customer may not reduce the number of Users during Your Subscription Term. If Customer desire to reduce the number of Users for a subsequent Subscription Term, You need to change the number of Users in Subscription Service at the end of the Subscription term (delete Users via the interface).
  7. Free Trial. If Customer receives free access or a trial or evaluation subscription to the Service, then Customer may use the Services in accordance with the terms and conditions of this Agreement for a period of fourteen (14) days or such other period granted by Voiptime Cloud (the "Trial Period"). Trial Subscriptions are permitted solely for Customer's use to determine whether to purchase a paid subscription to the Services. Trial Subscriptions may not include all functionality and features accessible as part of a paid Subscription Term. If Customer does not enter into a paid Subscription Term, this Agreement and Customer's right to access and use the Services will terminate at the end of the Trial Period. Voiptime Cloud has the right to terminate a Trial Subscription at any time for any reason. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, VOIPTIME CLOUD WILL HAVE NO WARRANTY, INDEMNITY, SUPPORT, OR OTHER OBLIGATIONS WITH RESPECT TO TRIAL SUBSCRIPTIONS.
  8. Free Сredits. Voiptime Cloud may give $1 as free credits for calling on the Free Trial Subscriptions. For paid Subscription Service Voiptime Cloud may return up to 30% of the each Subscription payment as Free credits to the Customer's balance in Subscription Service. Free credits are calculated once per month when Customer makes the first purchase or renew the Subscription. Free credits are not given in case when Customer orders additional licenses during the Subscription Term. When Free credits are used, you will be billed according to our call rates.

Some jurisdictions may require that Customer has an address within the jurisdiction or provide additional documentation to purchase a phone number within the jurisdiction through Voiptime Cloud. If Customer is in such a jurisdiction, Customer agrees to provide this information as reasonably requested by Voiptime Cloud. Customer further authorizes Voiptime Cloud to disclose the provided information to Our third party voice service provider, Twilio, Inc. ("Twilio"), any necessary governmental agency and the telecommunications carrier generating the phone number. Such information will be considered Confidential Information under this Agreement (subject to Customer's consent to share it with the listed parties above). Customer further understands that Customer phone number in the jurisdiction may be taken out of service or not provisioned if Customer is unable to provide the requested information.

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