Re-invent your outbound calling process with

Cloud predictive dialer software

Reach maximum agent efficiency, increase call center profitability, and eliminate the manual dialing process with the best predictive dialer software from Voiptime Cloud.

Works best for teams of 5-10+ agents.

Benefits of Cloud Predictive Dialer Software

The cloud-based predictive dialer solution from Voiptime Cloud is an easy-to-use, affordable, and scalable solution for outbound calling campaigns. Predictive dialer software filters busy signals, unanswered calls, disconnected calls, and routes only answered calls to agents. Advanced dialer algorithm predicts agent availability for the next call and places outbound calls to multiple contacts at the same time.

Reach the maximum agent productivity with the Voiptime predictive dialing platform:

Predictive Dialer Software | Cloud Predictive Dialer System | Voiptime

Growth of agent talking time by 300%

Thanks to an advanced algorithm that measures average talk time, the cloud predictive dialer provides agent occupancy rate (agent time spent on call-related activities) up to 85% of overall working shift duration.

Predictive Dialer Software | Cloud Predictive Dialer System | Voiptime

Highest call quality and Local Caller IDs for more than 100 countries

The predictive dialer features include also Local Caller ID to make sure that your prospects won’t be confused when you’ll be calling them. Local Caller ID means that prospects will see your phone number as the one that is located in the same region where the prospect lives. Also, VoIP technology allows your outbound contact center to provide the best possible quality of connection during phone calls to ensure that nothing will interfere with your phone calls.

Predictive Dialer Software | Cloud Predictive Dialer System | Voiptime

Increased call answer rates

Predictive outbound dialing mode is the dialing mode with the highest possible call answer rate - around 75% of dialing attempts are successful, while for manual dialing this rate is often less than 35%. Get 3 calls out of 4 dials - the perfect ratio for a successful cold calling campaign.

Predictive Dialer Software | Cloud Predictive Dialer System | Voiptime

Steady call flow and reduced agent idle time between calls

As the cloud predictive dialer can track future outbound agent availability, it also reduces agent idle time and offers another vital option for any agent who’s talking with a real person during a cold call - call scripting. Call scripts allow agents to control call flows and avoid unnecessary problems during handling conversations.

Predictive Dialer Software | Cloud Predictive Dialer System | Voiptime

FCC-compliant Predictive dialer software

Cold calling is a highly regulated niche, and the tools you use should meet the law regulations. Our solution is compliant with FCC regulations, so you can use it freely for your cold calling strategies!

Predictive Dialer Software | Cloud Predictive Dialer System | Voiptimed

Easy start without any additional hardware or software installation

As our solution is a cloud-based call center solution, it doesn’t require any hardware or other equipment to be all set - you just purchase the software, we help you set it up, and you are ready to close deals in less than 24 hours - just upload contact list with contact details and start!

Predictive Dialer Software | Cloud Predictive Dialer System | Voiptime

Increased sales conversion rates

While dialing manually, average conversion rate for cold calling is lower than 1%, with this tool it will be over 2,5% - boost by 2,5 times! It is achieved because of intelligent algorithms, such as busy tones (and other invalid phone numbers) identification, and also the highest possible dialing speed.

Growth of agent talking time by 300%

Thanks to an advanced algorithm that measures average talk time, the cloud predictive dialer provides agent occupancy rate (agent time spent on call-related activities) up to 85% of overall working shift duration.

Highest call quality and Local Caller IDs for more than 100 countries

The predictive dialer features include also Local Caller ID to make sure that your prospects won’t be confused when you’ll be calling them. Local Caller ID means that prospects will see your phone number as the one that is located in the same region where the prospect lives. Also, VoIP technology allows your outbound contact center to provide the best possible quality of connection during phone calls to ensure that nothing will interfere with your phone calls.

Increased call answer rates

Predictive outbound dialing mode is the dialing mode with the highest possible call answer rate - around 75% of dialing attempts are successful, while for manual dialing this rate is often less than 35%. Get 3 calls out of 4 dials - the perfect ratio for a successful cold calling campaign.

Steady call flow and reduced agent idle time between calls

As the cloud predictive dialer can track future outbound agent availability, it also reduces agent idle time and offers another vital option for any agent who’s talking with a real person during a cold call - call scripting. Call scripts allow agents to control call flows and avoid unnecessary problems during handling conversations.

FCC-compliant Predictive dialer software

Cold calling is a highly regulated niche, and the tools you use should meet the law regulations. Our solution is compliant with FCC regulations, so you can use it freely for your cold calling strategies!

Easy start without any additional hardware or software installation

As our solution is a cloud-based call center solution, it doesn’t require any hardware or other equipment to be all set - you just purchase the software, we help you set it up, and you are ready to close deals in less than 24 hours - just upload contact list with contact details and start!

Increased sales conversion rates

While dialing manually, average conversion rate for cold calling is lower than 1%, with this tool it will be over 2,5% - boost by 2,5 times! It is achieved because of intelligent algorithms, such as busy tones (and other invalid phone numbers) identification, and also the highest possible dialing speed.

Key Features of Predictive Dialing Software

Make your outbound call center more productive with Voiptime Cloud auto dialer software solutions!

Call campaign management

Create outbound call campaigns in a few minutes. You can easily add a call script, configure an autostart option, enable time zone settings or adjust the after-call time to achieve higher outbound call center efficiency. Depending on your needs at any given time, the Voiptime outbound dialer solution allows you to easily switch between outbound dialing modes: Predictive, Preview, Power and Progressive dialers. Our automated dialing technology controls the dialing rate every second, and increases or decreases the number of simultaneous calls accordingly.

Call blending

Our outbound dialing system allows you to assign inbound and outbound tasks to the same agent team and set different priorities for these tasks. In such a way, with priority-based blending, your blended call center team can process customer callbacks after missed campaign calls or help inbound agents manage high volumes of incoming calls.

Real-time reporting and analytics

Outbound Predictive dialer software offers comprehensive outbound campaign reports that include detailed information about each call attempt, its duration and status, the agent who handled the call, and everything you need to know about each call point-by-point. Real-time monitoring incorporates a complete summary of call center productivity in real-time mode.

Live call monitoring

Outbound dialing system from Voiptime Cloud records every conversation, which is an important quality assurance feature in cloud contact center software. A Predictive dialer system enables you to whisper during any dialogue between your agents and customers to help them in difficult situations. So it is easy to monitor the agents' activity and control their performance, to check whether they meet the highest quality standards and whether they follow compliance regulations.

Redialing rules configuration

When working with a cold base, it is extremely important to reach as many contacts as possible. Cloud-based Predictive dialer software allows you to configure redialing intervals for failed dialing attempts. Thus, with cloud dialer system agents will be able to process up to 100% of the customer database and not waste time on routine dialing.

Auto callback scheduling

This predictive dialer function enables call center agents to schedule calls to customers who are not ready to talk right now. Outbound dialer will generate an auto callback at the scheduled time during an outbound campaign and redirect this call to the available agent.

DNC compliance

Outbound call campaigns are subject to serious legal regulations, and it is critical that the call centers are compliant with DNC policies. Our outbound dialing system is designed to help your agents stay within the designated limits; it blocks blacklisted contacts and ones that have specifically asked not to be contacted.

Built-in CRM

Our contact center software features built-in CRM, so there is no need to go through a complicated and time-consuming integration procedure. Using a web-based predictive dialer system with CRM your agents can easily check the caller details and the previous interaction history on their agent screens during the call.

Local caller ID

Maintain the local presence with toll-free and local phone numbers in more than 100 countries. With the help of the Local Caller ID feature of Voiptime predictive dialing platform, you will dramatically increase contact rates. Just order the necessary phone numbers from us to stay in touch with your customers.

Call scripts

Voiptime cloud contact center software allows you to create flexible call scripts that will be displayed on the agent's screen during inbound and outbound calls. Include in them all the information necessary to address complex customer questions. As a result, your agents will be able to follow the company's communication standards and provide the best possible customer experience.

Time zones configuration

This predictive dialing function will help you find the best time for communication across different regions. Our dialing system allows you to specify outbound call campaign working times for time zones, so you don't have to worry that your agents might cause their customers inconvenience with late-night calls.

API integration

Make seamless two-way API integration between Voiptime contact center solution with dialer and other business tools, like CRM, billing or helpdesk systems, that you use in your business. Update customer data between systems and keep your agents up-to-date with the latest customer information.

Why Work with Voiptime Cloud

Voiptime offers not just a Predictive dialer, but a full-featured cloud contact center platform. It has been designed by experts who have 11+ years of experience in telecommunications, so we know what works when it comes to call center operations.

Start with your new fully configured predictive dialing software solution in 24 hours. It becomes so easy to create a remote call center now!

Scale up your cloud call center at any time when your seasonal demand changes. Your new agents can start easily without any additional hardware or software installation.

With Voiptime predictive dialer solutions you can really lower your operational costs. No contracts or long-term commitments, no hidden fees. You always get what you pay for.

We guarantee 99.9% uptime, great customer service and professional technical support to help you solve all contact center software-related problems and scale up your business.

Your data is stored in a certified data center. It is fully encrypted and protected by firewalls, so you can be sure of the highest level of safety.

Recognized by Professionals

Get the most out of your marketing dollars while saving time and resources

Find out how the fastest predictive dialing software from Voiptime Cloud can improve your results.

How Does a Predictive Dialer Work?

Predictive dialing mode is the most advanced automated dialing algorithm available on the market - it can easily dial more than 100 dials per hour with a success rate of over 75%. It measures the average duration of calls to start dialing even when agents are still handling previous calls - thus when the new call will be linked, agents will end their previous ones and the delay between calls becomes minimal.

3 Steps How to Use Predictive Dialer Software

1

Import contact lists or send data by API

To set up your predictive dialer system, you just need to import your contact list into the software - and everything is all set! Also, you can set up the campaign via API by sending the data to the system - just use the way you like more!

2

Create and configure an outbound campaign, add a call script

After importing the contact lists, you still need to set up your campaign - choose the dialing mode, choose the number of agents, and add call scripts with sales pitches. The ideal feature for this purpose is dynamic call scripting - the script will offer different types of call flows depending on what customer answers to agents - it is like in the computer game with a non-linear storyline!

3

Make agents READY to handle calls

You can use the call monitoring feature to listen to live calls and monitor the quality of Just monitor the outbound campaign dialing process and the best predictive dialing system will do the rest.

Which Businesses Should Use Cloud-based
Predictive Dialer Software?

The cloud-based predictive dialer software can be used as part of any marketing campaign or sales process in call centers. But it is extremely effective for

  • Outbound sales and lead generation teams
  • Cold calling and telemarketing campaigns
  • Debt collection calls
  • Professional services in BPO
  • Mortgage and insurance dialing
  • HR and recruiting
  • Fundraising for non-profit organizations
  • Political predictive dialing

Key Features
of Our Contact Center Solution

Unified agent interface (voice, web chat, email)
Automatic call distribution (ACD)
Computer telephony integration (CTI)
CTI Screen Pop
Intelligent call routing
Interactive Voice Response (IVR) system
Call scripting
Predictive, Progressive, and Preview dialers
Call center management tools
Blacklist numbers
Call recording
Real-time dashboards & live call monitoring
Historical reporting
CRM integrations
Quality management
Workforce management
Local & Toll-Free numbers
BYOC option (bring your own carrier)

Featured articles

Outbound Dialer Types in the Contact Center - discover the difference between three dialer models - Predictive, Power, and Preview - their benefits, fields of implementation, and tips for operating them.

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The comprehensive guide to predictive dialers. Find detailed information when and how to implement the predictive dialer to increase your outbound sales.

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With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren't only easier to set up but are significantly cheaper to maintain.

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Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction. In this guide, we’ll show you how something as simple as a script can help you maximize the efficiency of your campaigns.

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Frequently Asked Questions

+What is a cloud predictive dialer, and why does it triple the productivity?

+How many agents do you need for the predictive dialing system, and how does it work?

Frankly, the predictive dialing system calculates the dialing pace for the group of sales reps. The software’s statistical algorithms take into account the data such as the call center agent availability, the average call duration, answered rate, the abandon rate, and more.

The maximum speed of contacting and rep's live talking is grounding on the dialing process when the Voiptime Cloud's system expects the end of the conversation and dials the next number at once. As a result, the rep ends up working with the contact to instantly proceed to the next.

+What is the predictive dialer pricing?

The predictive dialing software cost is included in the cost of an all-in-one call center solution, as the only way to achieve the expected level of efficiency is to use all features together. The predictive dialer cost is based on the subscription model and depends on the number of seats you are purchasing. If you buy an annual subscription, then the monthly cost is only 57$ per seat. If you choose a monthly subscription, the price is 63$ per agent. If there are fewer than 10 agents, the price would be 70$ monthly.

+How does predictive boost agent efficiency?

The predictive dialing system at least triples the talking time and increases agents’ occupancy by up to 4/5 of their overall working time in comparison with manual dialing modes. For example, advanced algorithms guarantee results: for an 8 hours shift, your agents talk for up to 6 hours each. One of the merits is the component for avoiding answering machines to connect agents only to live people.

+What businesses are constantly using the predictive dialer and profit?

The predictive has a wide array of usage in niches such as debt collection, promotion, surveys, BPO, insurance, and any telemarketing activities and calling avenues with huge prospects and customer base.

+How to start a predictive dialer campaign?

You need to make just 3 steps. First, gather at least 5 or more agents in one group for the campaign. Then, upload the calling lists for the campaign. And finally, customize settings to start the campaign at once.

+How do you know how many customers you can reach using auto dialer software?

Set a goal, for example, of making at least 3000 phone calls per day. Then, let’s presume we have a contact rate of 60%, which is equal to 1800 live calls. Now, you need to know that the effective time of an agent per 6-hour shift is around 4 hours and 12 minutes, it’s 70% of the shift.

So, to accomplish your business goal of 1800 live calls per day you need at least 15 agents for the calling campaign.

First of all, the main advantage is the capacity to work from any part of the world, in your office, home, you name it. And the reason why it’s economical and cost-effective is 100%-free from upfront investments.

+What to know before buying subscriptions for cloud auto dialer software?

You are paying for what you are achieving. The requirements for use are a desktop/laptop; headsets with a micro and wired internet connection.

You can start to close sales and reach customers within 24 hours after achieving the necessary number of subscriptions.

The Voiptime Cloud's outbound calling software is a cloud-based system you can use from the office, home, or any remote location that improves your agent's efficiency, resilience, and talking capacities.

+What are the KPI metrics of the cloud predictive dialer software you need to track to constantly profit?

Abandon rate (AR) is one of the most critical KPI metrics because it is regulated and monitored by the federal agencies in the US, the Ofcom in the UK, and most of the developed countries. The FCC and Ofcom restrict this metric by 3%.

And most of the agencies around the globe have between 3% and 5%. That’s why Voiptime Сloud’s predictive system instantly identifies the spikes of the ARs and slows the dialing pace, if necessary.

Average answer delay (AAD) is another metric you should constantly review. It shows in seconds how much time your potential customers wait for a connection with the live agent before hanging up.

Agents occupancy. Agent occupancy is the actual talking time agents spend (in minutes and seconds) during the overall working shift.

The agent idle time. The idle time is an unproductive activity, such as waiting for starting of the campaign, incoming calls, searching for additional information about potential customers, etc.

The average seizure ratio (ASR). The metric indicates the percentage of contacts with live prospects and customers versus failed dialing attempts.

+What is the key difference between the predictive dialer, power dialer (progressive), and preview dialers?

There're significant differences between predictive and power outbound dialing modes you must understand. The purpose of the predictive dialing system is to simultaneously dial the next phone number from the list when the conversation is expected to end. On the other hand, the power dialer connects agents with one consumer at a time until they're ready for the next call.

Now, the preview dialer delegates to an agent the option to choose relevant numbers from the list. After the evaluation and consideration, an agent makes a decision about calling or not. Additionally, it furnishes you with info about each consumer. For example, available account details, name, address, credit card, purchasing activity, etc.

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Deliver more human connections
and increase the agent performance!

With our cloud-based predictive dialer software, you will customize every aspect
of your outbound call center experience.

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