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Expert panel:
"Covid-19 impact on Call/Contact centers and
the future outlook"

When: June 26th, 10:00 am EDT (16:00 pm CEST)

We have invited the panel of consultants from different continents to compare how the current situation in the field of Call centers is managed and find out universal solutions to the global pandemic challenge. Thus we are pleased to invite you to this event and take part in the interactive Q & A session!

Join our live webinar to learn:

  • Main challenges call center faced with since the pandemic has begun;
  • Moving to the transformation of Call center working process due to Covid-19;
  • Expert vision of "The New Normal" in the terms of Call Centers for different parts of the world;
  • Tips on what the executives should pay attention to survive through the crisis.

Our panel of experts:

  • [[*pagetitle]] - [[++site_name]]Peter Ryan — BPO, GBS industry analyst, strategist, and Principal at Ryan Strategic Advisory from Quebec, Canada.
  • [[*pagetitle]] - [[++site_name]]Rod Jones — a 40 years+ independent consultant to the contact center industry, Strategic Adviser and Subject Matter Expert from Johannesburg, South Africa.
  • [[*pagetitle]] - [[++site_name]]Steven Weston - a 30+ year BPO industry leader with executive experience leading BPO companies, managing director of SKWeston & Company in Baltimore, USA.
  • [[*pagetitle]] - [[++site_name]]Iryna Velychko - Contact Center management and optimization consultant, co-owner of the outsourcing CC Simply Contact, based in Kyiv, Ukraine.
  • [[*pagetitle]] - [[++site_name]]Rinos Mautsa - an entrepreneur notable for his role in pioneering the first ever call centre development organisation, director of Tech24 Group, Zimbabwe.

Can’t attend live? Go ahead and register to receive the recording after.

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We have invited the panel of consultants from different continents to compare how the current situation in the field of Call centers is managed and find out universal solutions to the global pandemic challenge. Thus we are pleased to invite you to this event and take part in the interactive Q & A session!

Join our live webinar to learn:

  • Main challenges call center faced with since the pandemic has begun;
  • Moving to the transformation of Call center working process due to Covid-19;
  • Expert vision of "The New Normal" in the terms of Call Centers for different parts of the world;
  • Tips on what the executives should pay attention to survive through the crisis.

Our panel of experts:

  • [[*pagetitle]] - [[++site_name]]Peter Ryan — BPO, GBS industry analyst, strategist, and Principal at Ryan Strategic Advisory from Quebec, Canada.
  • [[*pagetitle]] - [[++site_name]]Rod Jones — a 40 years+ independent consultant to the contact center industry, Strategic Adviser and Subject Matter Expert from Johannesburg, South Africa.
  • [[*pagetitle]] - [[++site_name]]Steven Weston - a 30+ year BPO industry leader with executive experience leading BPO companies, managing director of SKWeston & Company in Baltimore, USA.
  • [[*pagetitle]] - [[++site_name]]Iryna Velychko - Contact Center management and optimization consultant, co-owner of the outsourcing CC Simply Contact, based in Kyiv, Ukraine.
  • [[*pagetitle]] - [[++site_name]]Rinos Mautsa - an entrepreneur notable for his role in pioneering the first ever call centre development organisation, director of Tech24 Group, Zimbabwe.

Can’t attend live? Go ahead and register to receive the recording after.

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