How to increase operational efficiency
in the call center

Call center operational efficiency includes numerous call center processes and operations that have to be tracked and measured on a regular basis. But how to keep pace and deal with everything simultaneously?

Customer service quality, customer experience, feedback processing, handling conflicts, workforce management, sales, and lead generation - that is only a little part of your call center operations to improve.

In this ebook, you will learn:

• What are the main customer expectations concerning customer service quality and trends?
• How to optimize main business processes in your contact center?: financial analysis, technologies, and change management.
• How to provide infrastructure and software optimization in the right way for both on-premises and cloud call centers
• The way to deal with massive inbound call volumes and long average wait times