<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:dc="http://purl.org/dc/elements/1.1/">
<channel>
    <title>RSS</title>
    <link>https://voiptimecloud.com/feed</link>
    <description><![CDATA[]]></description>
    <language>en</language>
    <ttl>120</ttl>
    <atom:link href="https://voiptimecloud.com/feed" rel="self" type="application/rss+xml" />
<item>
  <title>Average Hold Time: All You Wanted To Ask About It</title>
  <link>https://voiptimecloud.com/blog/average-hold-time</link>
  <description>
    <![CDATA[There are dozens of call center metrics to track, and they relate to different aspects of call center operations and functioning of your department. Nevertheless, some of those call center metrics are a little bit more important than other, at least because they have more powerful and direct impact on customer experience during customer interactions, thus ignoring them may result in a big trouble for your business.]]>
  </description>
  <pubDate>Fri, 14 Jun 2024 13:53:55 +0300</pubDate>
  <guid isPermaLink="false">https://voiptimecloud.com/blog/average-hold-time</guid>
  <dc:creator>
      Default Admin User
  </dc:creator>
</item>
<item>
  <title>Customer Experience Trends for 2025</title>
  <link>https://voiptimecloud.com/blog/cx-trends</link>
  <description>
    <![CDATA[As 2024 is slowly coming to an end, it's time to take stock and evaluate what we can expect in the future. The VoIPTime team, which develops and implements CRM systems, contact center solutions, and AI-based solutions, given its many years of experience, deep expertise, and hundreds of successful cases, can assess and predict what factors will be important for businesses in the context of customer experience and set the pace for the coming year.]]>
  </description>
  <pubDate>Fri, 14 Jun 2024 13:53:00 +0300</pubDate>
  <guid isPermaLink="false">https://voiptimecloud.com/blog/cx-trends</guid>
  <dc:creator>
      Eugene
  </dc:creator>
</item>
<item>
  <title>Customer Journey Mapping: Complete Tutorial with Useful Tips</title>
  <link>https://voiptimecloud.com/blog/customer-journey</link>
  <description>
    <![CDATA[Some fundamental things make the sales process more manageable and let managers understand customer behavior, expectations, and trends. Successful enterprises try to understand and foresee every step of their prospective customers. To tell the truth, brands try to predict customers' thoughts and actions before they even think of them. There is how high business outcomes are gained. ]]>
  </description>
  <pubDate>Wed, 12 Jun 2024 00:00:00 +0300</pubDate>
  <guid isPermaLink="false">https://voiptimecloud.com/blog/customer-journey</guid>
  <dc:creator>
      Eugene
  </dc:creator>
</item>
<item>
  <title>Voiptime Has Compliance With ISO22301:2021 Standard!</title>
  <link>https://voiptimecloud.com/blog/iso-22301-2021</link>
  <description>
    <![CDATA[The Voiptime Cloud, the call center and CRM software developer has received the certificate of compliance with the international standard ISO 22301: 2021, which is the certified evidence of compliance of the company's management system practices and technologies with the most efficient and demanding business continuity and stability standards.]]>
  </description>
  <pubDate>Mon, 03 Jun 2024 16:36:00 +0300</pubDate>
  <guid isPermaLink="false">https://voiptimecloud.com/blog/iso-22301-2021</guid>
  <dc:creator>
      Default Admin User
  </dc:creator>
</item>
<item>
  <title>Call Center Shrinkage: Calculation, Definition and Resolution Practices</title>
  <link>https://voiptimecloud.com/blog/call-center-shrinkage</link>
  <description>
    <![CDATA[As call centers are the customer service departments or sales departments, the call center performance totally depends on the productivity and quality of customer service provided by call center agents]]>
  </description>
  <pubDate>Tue, 28 May 2024 16:36:00 +0300</pubDate>
  <guid isPermaLink="false">https://voiptimecloud.com/blog/call-center-shrinkage</guid>
  <dc:creator>
      Default Admin User
  </dc:creator>
</item>
<item>
  <title>Voiptime Has Compliance With ISO/IEC 27001:2023 Standard!</title>
  <link>https://voiptimecloud.com/blog/iso-iec-27001-2023</link>
  <description>
    <![CDATA[The Voiptime Cloud, the call center and CRM software developer has received the certificate of compliance with the international standard ISO / IEC 27001: 2023, which is the undisputed proof of compliance of the company's information security practices and technologies with the most effective and demanding information security standards that exist today.]]>
  </description>
  <pubDate>Sun, 26 May 2024 16:36:00 +0300</pubDate>
  <guid isPermaLink="false">https://voiptimecloud.com/blog/iso-iec-27001-2023</guid>
  <dc:creator>
      Default Admin User
  </dc:creator>
</item>
<item>
  <title>Customer Interaction Management: The Best Practices</title>
  <link>https://voiptimecloud.com/blog/customer-interaction-management</link>
  <description>
    <![CDATA[Customer-brand relationships consist of customer interactions. Surely, it also includes such aspects as customer experience, customer sentiment, customer loyalty, and so on, but all these aspects are about customer interactions and how customers evaluate those interactions. ]]>
  </description>
  <pubDate>Fri, 24 May 2024 16:36:00 +0300</pubDate>
  <guid isPermaLink="false">https://voiptimecloud.com/blog/customer-interaction-management</guid>
  <dc:creator>
      Default Admin User
  </dc:creator>
</item>
<item>
  <title>Sales Dashboard: Complete Guide With Template</title>
  <link>https://voiptimecloud.com/blog/sales-dashboard</link>
  <description>
    <![CDATA[When we start talking about sales, the question about the most effective sales practices remains actual. No matter the industry, product, competitors, or business philosophy, the only business goal that unites all entrepreneurs all over the world is the same - all of us want to sell more.]]>
  </description>
  <pubDate>Mon, 20 May 2024 16:36:00 +0300</pubDate>
  <guid isPermaLink="false">https://voiptimecloud.com/blog/sales-dashboard</guid>
  <dc:creator>
      Default Admin User
  </dc:creator>
</item>
<item>
  <title>Customer Success Playbook: Things You Wanted to Ask</title>
  <link>https://voiptimecloud.com/blog/customer-success-playbook</link>
  <description>
    <![CDATA[All businesses in the world are focusing on growing their business and achieving new peaks, and in most cases, it is related to either generating more sales, which means also more revenue, and conquering new markets and target audiences, or improving customer experiences to save existing customers and motivate them to spend more with your business.]]>
  </description>
  <pubDate>Fri, 17 May 2024 16:36:00 +0300</pubDate>
  <guid isPermaLink="false">https://voiptimecloud.com/blog/customer-success-playbook</guid>
  <dc:creator>
      Default Admin User
  </dc:creator>
</item>
<item>
  <title>Sales Plan: All You Have to Know + Templates</title>
  <link>https://voiptimecloud.com/blog/sales-plan</link>
  <description>
    <![CDATA[Every goal needs a plan to be achieved, that’s clear enough. So what about sales? No matter what is your business niche and what you want to sell, without a sales plan it is highly unlikely you will achieve the expected outcomes.]]>
  </description>
  <pubDate>Tue, 14 May 2024 16:36:00 +0300</pubDate>
  <guid isPermaLink="false">https://voiptimecloud.com/blog/sales-plan</guid>
  <dc:creator>
      Default Admin User
  </dc:creator>
</item>
</channel>
</rss>