Displays the client card on the agent’s screen before dialing and keeps it visible throughout the call. Preview Dialer connects to callees with no delay. Your agents become more efficient as they don’t have to worry about dropped calls and lost leads.
Calculates how many outbound calls can be made based on the real-time data. The predictive dialing system estimates when a call is about to end, in order to dial the next number. Predictive dialer increases talking time up to 50 minutes per hour.
Power Dialer connects your agents with prospects. Set up calls-to-agent ratio and the software will automatically connect your agents with real people. Power Dialer dials only when agents are ready to take a call so your customers get an instant response and information.
Progressive Dialer ensures an effective calls-to-agent ratio. It estimates how many agents are available and distributes calls within the system accordingly. Progressive Dialer saves agents’ time by avoiding disconnected numbers, busy signals, etc.
Detects whether the call is live, connects agents with real people only, and thus maximizes the talk time in your outbound contact center.
Generates auto callbacks created by agents during cold calling. Redirects a call to the first available agent. You won’t miss a single opportunity with our outbound contact software.
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Monitors some of the most important metrics of call center agent productivity (Logged in time, Talking time, Not ready time, User occupancy, etc.)
Ensures detailed monitoring of each agent’s statistics (leads assigned, completed tasks, completed calls and average call duration, etc.).
Shows the detailed information about all inbound, outbound, and transferred calls for the selected period.
Allows monitoring of the conversion rate for every agent. Shows the movement of leads between stages.
Provides detailed information about the status and duration of each outbound dialing attempt.
Shows the status of each call, the last call date, and the number of completed calls.
This feature ensures that outbound calls made by your call center representatives are made in compliance with all Do Not Call policies and legal regulations. It prevents undesirable outbound calling: Contacting those people who have asked not to be contacted or were blacklisted by the company. These numbers are blocked by the software.
Our contact center software allows the blending of inbound and outbound campaigns. It also provides customizable prioritization of call volume during inbound and outbound call campaigns: prioritizing and distributing calls between agents across and within the teams.
Our contact center software is a universal and productive solution that allows you to start multiple call campaigns simultaneously for the same team of agents.
Our virtual call center solution shows the availability of each agent. Since the whole team can see what every agent is doing at the moment, they always know who is free to take a call.
This function is necessary for outbound calling in call centers as it allows you to analyze each conversation. You will be able to determine whether the agents in your contact center meet the highest quality standards.
API helps you to capture leads from a website or transfer them from another business system into the Voiptime cloud call center software. Webhook allows for the integration of Voiptime with your business system, enabling you to receive created or updated leads and transferred calls.
Voiptime Cloud contact center solutions manage the workload of both customer support and sales departments.
Voiptime Cloud call center solution is not just an application for making cold calls. This is a set of valuable tools that will lead your sales team to success: Power Dialer, Preview Dialer, Predictive Dialer, Progressive Dialer, built-in CRM, and many more. Voiptime software solution for boosting sales allows you to monitor the productivity of each individual agent and of the whole team. With all-encompassing sales pipeline reporting and call monitoring, you will be able to evaluate agents’ productivity and determine whether they are on target to achieve your business goals. The call recording feature ensures quality assurance and helps identify areas of need regarding compliance. Also, our software tracks the number of completed phone calls, as well as the status of each call attempt and of each individual campaign.
Voiptime cloud call center software automates a number of routine operations, which makes it a perfect tool for workforce optimization. Our software significantly improves the workflow of your sales team. Thanks to auto dialer, agents will handle cold calling more effectively since they won’t be wasting time on manual dialing. Simplified access to information and real-time updates of Voiptime Cloud contact center solutions help the people on your team work and communicate more effectively. As a result, they can fully focus on communication with customers and closing sales. Also, an effective lead distribution process ensures that leads from different countries or leads who are interested in different products are connected with the most suitable agents. Well-organized contact centers have the power to boost the productivity of outbound sales teams and increase the efficiency of any business.
Our outbound call center software features a built-in CRM that provides call center agents with all necessary information related to the prospect, so there is no need for complicated and time-consuming CRM integrations. Customized client cards include the full communication history with each customer and store all the related agreements and offers. Equipped with all of that information and the automatic call feature, your agents will be able to start working with prospects right away. This is the first step to providing excellent customer service. Voiptime outbound call center solutions are the best tools for your business.
Numerous case studies prove that virtual call center software is beneficial to a variety of professional services. It is valuable to any outbound and inbound call center. BPOs may appreciate the reliability of this solution, as it will ensure that all the services are delivered without interruption. They would also benefit from comprehensive reporting on calls, campaigns, and user’s KPI. Consulting, insurance, and service industries can use this software for attracting new customers. The healthcare industry can make use of outbound call center solutions for delivering critical or potentially useful information to their patients. Voiptime outbound call center software can bring value to any business-to-business (B2B) and business-to-customer (B2C) industry. This is a highly effective and affordable solution.
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