Our blog

Mar 31, 2023

VoIPTime CEO, Bohdan Khomyn's interview for GoodFirms

Call Center Insights and Best Practices Blog - Voiptime Cloud

“Our goal is to be a global brand and market leader in call center software, emerging as a must-have product for businesses of all sizes and across varied sectors, enhancing their customer services, performance, efficiency, and profitability with o...

Mar 30, 2023

Author: Eugene Siuch

Government Call Center Current State and Forecast

It's total chaos in the call center industry today. Many sales teams are now struggling by chasing the goal of making cold calling campaigns valid. What's happening is that they're whimpering around by picking up one of the random cold-calling strate...

Mar 22, 2023

Author: Eugene Siuch

6 Cold Calling Tips for Real Estate Agents

Cold calling for real estate is a controversial, but efficient tool for lead generation, sales prospecting, and getting new deals. Nonetheless, such a task as cold calling for real estate agents is also a complex and challenging task, especially if o...

Mar 17, 2023

Author: Eugene Siuch

Automatic Call Distribution (ACD) Software: Tips and Features

We have many times written about the IVR systems as they are one of the most important components of call routing software used in your contact center. But what about another solution that is also vital for call routing and call queue management - an...

Mar 13, 2023

Author: Eugene Siuch

How to Raise and Track Call Center KPIs and Metrics Effectively

Call center metrics and KPIs are irreplaceable tools for measuring call center performance. They determine the effectiveness of all processes inside the team, from agent occupancy to First Call Resolution. Some of them are must-haves, while others ma...

Mar 09, 2023

Author: Eugene Siuch

What is Automated Phone Calling System: Complete Guide

It is totally clear that the best way of contact is a personalized way, but it is not always possible and needed to provide such contact. What’s more, some automated systems of communication may easily replace personal contact in some cases.

Mar 06, 2023

Author: Eugene Siuch

All You Have to Know About Cloud Call Center Solution

With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly chea...

Feb 23, 2023

Author: Eugene Siuch

Secrets of the Successful Objection Handling In B2B and B2C Sales

Have you ever thought about the importance of overcoming objections during sales calls? Most telemarketers just give up when they face objections they believe they can't overcome, but here lies the issue - you have to work with an objection, or you w...

Feb 17, 2023

Author: Eugene Siuch

IVR Optimization Ultimate Guide

To start this article, let’s say the thing that no one wants to recognize - clients loathe using the interactive voice response system. Unexpectedly? We keep repeating that IVR is one of the self-service best practices, IVR helps the contact center...

Feb 16, 2023

Author: Eugene Siuch

Customer Loyalty Ultimate Guide

When we are talking about creating a triumphant customer service strategy and especially a customer loyalty strategy, we consider customer retention as the primary purpose of it. Why? First of all, customer retention is the main customer service metr...

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