Our blog

Aug 14, 2023

Troubles With High Calling Volumes: How To Prevent

Call Center Insights and Best Practices Blog - Voiptime Cloud

Office-based and remote contact centers over the globe experience a high call volume that, in most cases, seize their previous successes. Today, as never before, managers of small and mid-sized contact centers were forced to look for rapid, flexible,...

Jul 28, 2023

Author: Eugene Siuch

Sales Types: Definitions and Methodologies

We all know what are sales - it is when a seller provides a product or service to a buyer in exchange for money. The history of sales, maybe, goes back to the early beginnings of mankind. But the fact is that sales now are much more complicated than ...

Jul 21, 2023

Author: Eugene Siuch

Average Handle Time: Complete Guide

Continuing our cycle of articles about call center metrics, we decided to write a guide to calculating average time of handling in call centers. This contact center metric is called Average Handle Time (AHT), or Average Handling Time. Why do you need...

Jul 17, 2023

Author: Eugene Siuch

Top Worst Ways to Start a Cold Call: Main Telemarketing Mistakes

Start in sales is half of the whale way. We often look for cold calling techniques that really work, but how many times have you ever tried to discover the truth about the cold calling mistakes made by most telemarketing specialists? Telemarketing is...

Jun 12, 2023

Author: Eugene Siuch

Customer Engagement: Complete Guide

With a wide range of customer engagement solutions comes a tough decision of what solution to choose and what steps to make.

Jun 08, 2023

Author: Eugene Siuch

Guide to Sales Qualification

Every successful company tends to have a big amount of potential leads at the top of its sales pipeline. But only a few of them can be converted into customers.

Jun 05, 2023

Author: Eugene Siuch

Business Communication: What is the Future?

In this guide you’ll discover: The foundation of the business communication of the call center many call center managers overlook. Hint: Many managers think they understand the subject, yet little is happening in reality; How to tackle the issues...

Jun 02, 2023

Author: Eugene Siuch

Brand vs Customer Experience in Call Center: Difference and Tips

In these jittery times, the competition for the brand experience emerged among the top call centers in the US, Western Europe, and all other call centers throughout the world. The truth is this: customers want to satisfy their needs, and there’s on...

May 30, 2023

Author: Eugene Siuch

What is IVR and How to Benefit from Using It? The Ultimate Guide

Ever thought about how much value automation can bring to your business? Automation has already proven its worth in the customer service sphere. The right solution can increase your profits and make your organization more effective. One such system i...

May 19, 2023

Author: Eugene Siuch

Call Center Agent Engagement vs Agent Experience: Best Tips

We have not been talking about the problems of motivating call center agents for a while, and that’s the issue we want to resolve with this article. Have you ever heard of call center agent engagement and employee experience? Each of these call c...

See how you can improve customer service
with our call center solution

We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Read about how we use cookies in our Privacy Notice.