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Oct 17, 2023

Sales Forecasting: Methods, Methodologies and Tips

Call Center Insights and Best Practices Blog - Voiptime Cloud

In all our posts regarding the sales process, we always mention the importance of sales forecasting and accurate sales forecasts. Even though sales forecasting has nothing to do with the sales process directly, it still defines the success of your sa...

Oct 11, 2023

Author: Eugene Siuch

Call Center Software ROI: All You Must Know

ROI is an essential metric in the business world. Its acronym stands for Return on Investment, which means ROI shows your current revenue and defines the success of your company.

Oct 09, 2023

Author: Eugene Siuch

IVA vs IVR: Complete Guide on Two Solutions

IVR technology is well-known and widely used around the world in almost all call centers, but the fact is that the IVR system was developed in the 1930s, and its widespread use started in the 1980s. Thus, IVR technology as you know it required improv...

Oct 05, 2023

Author: Eugene Siuch

Virtual Phone Numbers: How to Use and Where to Get?

Virtual phone numbers are much better for business than analog phone numbers. It may look like that if you have heard something about virtual numbers. But what are the exact benefits of virtual numbers, where are they used, and how to get them for bu...

Sep 27, 2023

Author: Eugene Siuch

Outbound Call Center: The Most Complete Guide

When you hear a discussion about call centers, what do you imagine? Isn’t it a big organization, where agents are answering thousands of calls per day in the matter of customer service, information providing, or something else?

Sep 12, 2023

Author: Eugene Siuch

How To Build The Strong Call Center Schedule Adherence To Slash Uncerntanty And Failure For Future

Reach the natural call center adherence results without straining relationships with employees and money wasting.

Sep 11, 2023

Author: Eugene Siuch

Customer Acquisition vs Retention: What Suits Your Business More?

We have severally mentioned that customer retention is more beneficial and cheaper than customer acquisition, but is this enough to close the topic about these two different business growth strategies?

Sep 04, 2023

Author: Eugene Siuch

The Best Sales Tactics of Cold Calling [UPDATED]

Have you ever wondered with the question: Why authoritative resources such as Gartner, Harvard Business Review, Statista, and McKinsey& Company are constantly indicating the growing revenue in cold calling sales?

Aug 29, 2023

Author: Eugene Siuch

Call Center Automation: All You Have to Know

We all live in the era of automation of all processes, such as automatic task closing or robotic process automation. The only one of the automation trends that deserves attention is the question - which process or task will be automated in the neares...

Aug 18, 2023

Author: Eugene Siuch

Call Center Queue: Definition and Features For Call Center Queuing

Call center queue isn't just an unpleasant queue for customers, it is a vital call center feature that helps to optimize the work of the entire department.

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