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Feb 08, 2023

How To Out-Smart Competitors with Call Center Quality Assurance

Call Center Insights and Best Practices Blog - Voiptime Cloud

When budgets, deadlines, and agent attrition conspire against the success of your business goals. It helps to have the call center quality assurance to back you up. After all, ensuring the call center's performance in a predictable fashion means...

Jan 31, 2023

Author: Eugene Siuch

How To Measure the DSAT In a Small Call Center?

“Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” — Steve Jobs

Jan 27, 2023

Author: Eugene Siuch

Contact Center E-Commerce Sales: Tips You Have to Know

The eCommerce industry is one of the fastest-growing industries in the world. We have no need to repeat those banal facts such as “people are more likely to buy on the Internet” or “the future of the electronic commerce industry is based on per...

Jan 26, 2023

Author: Eugene Siuch

Сontact Center For Sales: Opportunities and Tips

Jan 23, 2023

Author: Eugene Siuch

Call Center Sales Pitch Examples

Call pitch, or calling script is an extremely vital tool for call center agents who have to tackle a huge volume of calls and guarantee identical high-quality service for every customer. As it is vital to not be caught off guard during conversations ...

Jan 19, 2023

Author: Eugene Siuch

High-Efficient Inbound Call Strategy

Call centers have only two main processes related to handling customer calls - and these two are outbound and inbound call center processes. Suppose outgoing calls are always about sales and aren’t used by numerous companies because of popular disc...

Jan 18, 2023

Author: Eugene Siuch

Call Center Requirements Checklist: How to Construct and Use It?

What is necessary for a successful call center setup and future development? Properly selected call center model? Well-chosen call center infrastructure? Thoughtfully determining call center software requirements? Call center implementatio...

Jan 17, 2023

Author: Eugene Siuch

PBX vs Cloud-Based Call Center Solution: What to Choose?

Selecting the right software solution for your business is always a challenge. Most business owners feel trouble when picking the proper solution, as there is great competition across the market. The solutions are divided into niches and exact tools ...

Jan 16, 2023

Author: Eugene Siuch

Customer Service Level: Formula and Tips

As every organization has the goal to achieve higher performance rates and a better level of service quality, there is an exact need to use defined scores to measure the performance of the business. This is also the main goal of call center performan...

Jan 12, 2023

Author: Eugene Siuch

Сall Center Scripts Examples

Have you ever thought of how to handle hundreds of calls each day and keep the effectiveness, productivity, and quality of your service on the same level? If we take into consideration that each customer is a unique person with their own communicatio...

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