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Call Center Insights and Best Practices Blog - Voiptime Cloud
Leaving a voicemail may seem to have no connection with effective cold calling campaigns We used to understand outbound sales as live sales calls or cold emails during which a deal is closed or a lead is at least warmed for further communication As a consequence people used to consider...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Grab the call center scripting methods and templates for better customer service and engagement.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
As we ve already mentioned in our article about the most common IVR mistakes IVR can have either a positive or negative impact on your customer experience depending on how much attention you pay to its design and maintenance Now let s talk about creating an IVR script How to...

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