How to calculate the number of agents properly? It may be quite a challenging task, especially when your call center has just started to work with customers. Let us give you some tips on how to do that.
One of the most important goals of any business is to build customer loyalty Therefore it is important to understand all the processes of the call center and constantly work to improve the quality of service and avoid poor customer service So what is abandonment in contact centers and why...
Nowadays remote work is a necessity for many industries, including call centers. It dramatically changes all the working processes in a call center and poses many challenges both to leaders and employees. Let us try to find out how to manage your remote team effectively and keep your agents engaged.
More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for the employees.
B B sales management is considered to be one of the most important elements of any sales process and an essential driver of team success Therefore the role of a sales manager in organizing an efficient and effective workload is definitely undeniable However managing the work of sales representatives is...
The process of managing the whole sales cycle as well as ensuring coordination between sales representatives can be quite challenging and have a direct impact on the entire business Thus the role of sales manager in organizing an effective and efficient workload is definitely undeniable So what are the main...
A highly effective sales management is one of the most important drivers of the overall sales process and a major contributing factor to any team’s success. If you perform an effective management and possesses leadership skills, you can not only inspire your team but also strengthen their performance.
Every business is sales-driven. That is why it strives to choose such an organizational structure of sales department that will work best for its profit and help salespeople to succeed in boosting them.
Building a strong and reliable sales organization undoubtedly presupposes the existence of highly-skilled team members. Sales isn’t an easy sphere to hire for as an unqualified person can seriously hinder company progress towards its business goals.
How important is adequate understanding and appropriate use of sales process management for your company? It should be not only important but also essential for managing the whole cycle of sales as well as ensuring smooth coordination between all the processes in the sales cycle for producing better results.