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Sales management

Nov 03, 2020

Hiring, Onboarding, and Engagement of Work-at-home Agents

Call Center Insights and Best Practices Blog - Voiptime Cloud

Work at home has become a pervasive reality Many businesses across the globe switched to a remote mode for who knows how long A pandemic made them rethink their hiring onboarding and engagement strategies We ve tried to briefly outline what steps your contact center should take to reduce employee...

Nov 02, 2020

Call Center Staffing Calculations: How Many Agents Do You Need?

How to calculate the number of agents properly? It may be quite a challenging task, especially when your call center has just started to work with customers. Let us give you some tips on how to do that.

Oct 30, 2020

How to Reduce Abandon Call Rate in Your Call Center

Abandon call rate (ACR) is one of the most important call center KPIs. It can either increase your customer satisfaction or make it lower than ever. How to calculate and reduce ACR for inbound and outbound calls? We’ve tried to outline what you need to learn about it.

Oct 07, 2020

Scattered but Connected: How to Manage a Remote Call Center Team

Nowadays remote work is a necessity for many industries, including call centers. It dramatically changes all the working processes in a call center and poses many challenges both to leaders and employees. Let us try to find out how to manage your remote team effectively and keep your agents engaged.

May 11, 2020

Call Center KPIs and Metrics 2020 [ULTIMATE GUIDE]

The times when organizations used to rely on intuition and educated guesses in making strategic decisions are long gone To meet your business goals now you need to measure the right metrics And when it comes to the operationally complex business elements like call centers the choice of KPIs can...

Jun 20, 2019

How to Organize the Work of Remote Agents?

More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for the employees.

Mar 21, 2018

B2B Sales Management for Beginners

B B sales management is considered to be one of the most important elements of any sales process and an essential driver of team success Therefore the role of a sales manager in organizing an efficient and effective workload is definitely undeniable However managing the work of sales representatives is...

Dec 18, 2017

Attributes of a Good Sales Manager

The process of managing the whole sales cycle as well as ensuring coordination between sales representatives can be quite challenging and have a direct impact on the entire business Thus the role of sales manager in organizing an effective and efficient workload is definitely undeniable So what are the main...

Dec 08, 2017

Sales Management Problems

A highly effective sales management is one of the most important drivers of the overall sales process and a major contributing factor to any team’s success. If you perform an effective management and possesses leadership skills, you can not only inspire your team but also strengthen their performance.

Oct 13, 2017

Effective Models of Sales Team Organization

Every business is sales-driven. That is why it strives to choose such an organizational structure of sales department that will work best for its profit and help salespeople to succeed in boosting them.

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