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Sales management
Call Center Insights and Best Practices Blog - Voiptime Cloud
Work at home has become a pervasive reality Many businesses across the globe switched to a remote mode for who knows how long A pandemic made them rethink their hiring onboarding and engagement strategies We ve tried to briefly outline what steps your contact center should take to reduce employee...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
How to calculate the number of agents properly? It may be quite a challenging task, especially when your call center has just started to work with customers. Let us give you some tips on how to do that.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Abandon call rate (ACR) is one of the most important call center KPIs. It can either increase your customer satisfaction or make it lower than ever. How to calculate and reduce ACR for inbound and outbound calls? We’ve tried to outline what you need to learn about it.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Nowadays remote work is a necessity for many industries, including call centers. It dramatically changes all the working processes in a call center and poses many challenges both to leaders and employees. Let us try to find out how to manage your remote team effectively and keep your agents engaged.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
The times when organizations used to rely on intuition and educated guesses in making strategic decisions are long gone To meet your business goals now you need to measure the right metrics And when it comes to the operationally complex business elements like call centers the choice of KPIs can...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for the employees.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
B B sales management is considered to be one of the most important elements of any sales process and an essential driver of team success Therefore the role of a sales manager in organizing an efficient and effective workload is definitely undeniable However managing the work of sales representatives is...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
The process of managing the whole sales cycle as well as ensuring coordination between sales representatives can be quite challenging and have a direct impact on the entire business Thus the role of sales manager in organizing an effective and efficient workload is definitely undeniable So what are the main...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
A highly effective sales management is one of the most important drivers of the overall sales process and a major contributing factor to any team’s success. If you perform an effective management and possesses leadership skills, you can not only inspire your team but also strengthen their performance.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Every business is sales-driven. That is why it strives to choose such an organizational structure of sales department that will work best for its profit and help salespeople to succeed in boosting them.

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