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Sales management
Call Center Insights and Best Practices Blog - Voiptime Cloud
Selling insurance over the phone is not as challenging as it might look. For example, according to statista.com selling insurance via phone, something around 35%. So let’s dive and define cornerstones of the insurance process selling over the phone. Check out our tips.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Call center agents have quite a demanding job. Masterful call handling and profound product knowledge don’t happen by itself. Training is essential both for newbies and experienced agents. Let us talk about how to organize the training process as best as possible.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Work at home has become a pervasive reality Many businesses across the globe switched to a remote mode for who knows how long A pandemic made them rethink their hiring onboarding and engagement strategies We ve tried to briefly outline what steps your contact center should take to reduce employee...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
How to calculate the number of agents properly? It may be quite a challenging task, especially when your call center has just started to work with customers. Let us give you some tips on how to do that.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
One of the most important goals of any business is to build customer loyalty Therefore it is important to understand all the processes of the call center and constantly work to improve the quality of service and avoid poor customer service So what is abandonment in contact centers and why...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Nowadays remote work is a necessity for many industries, including call centers. It dramatically changes all the working processes in a call center and poses many challenges both to leaders and employees. Let us try to find out how to manage your remote team effectively and keep your agents engaged.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
Ten years ago no one was bothered by such redundant things as metrics Because no one wants to test something that is not proven When competition in the markets starts to grow the most successful companies begin to acknowledge that every detail of the company's activity is important to track...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for the employees.

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Call Center Insights and Best Practices Blog - Voiptime Cloud
B B sales management is considered to be one of the most important elements of any sales process and an essential driver of team success Therefore the role of a sales manager in organizing an efficient and effective workload is definitely undeniable However managing the work of sales representatives is...

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Call Center Insights and Best Practices Blog - Voiptime Cloud
The process of managing the whole sales cycle as well as ensuring coordination between sales representatives can be quite challenging and have a direct impact on the entire business Thus the role of sales manager in organizing an effective and efficient workload is definitely undeniable So what are the main...

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