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Sales management

Oct 28, 2022

Why Does My Number Show Up as a Scam Likely and How to Avoid It?

Call Center Insights and Best Practices Blog - Voiptime Cloud

Nowadays people keep their privacy and do everything they can to avoid unwanted contact Partially marketing practices of the past are guilty in this situation because aggressive dialing from unidentified phone numbers was extremely common in those days On the contrary modern technologies legal regulations and marketing culture collectively state...

Dec 01, 2021

How to Improve B2C Sales

A business model logically describes how an organization creates, delivers to customers, and acquires value - economic, social, and other forms. The process of developing a business model is part of the business strategy.

Jun 17, 2021

Tips for Selling Insurance Over the Phone You Must Know Now

Selling insurance over the phone is not as challenging as it might look. For example, according to statista.com selling insurance via phone, something around 35%. So let’s dive and define cornerstones of the insurance process selling over the phone. Check out our tips.

Jun 03, 2021

Call Center Training Best Practices: Build a Team of Rockstar Agents

Call center agents have quite a demanding job. Masterful call handling and profound product knowledge don’t happen by itself. Training is essential both for newbies and experienced agents. Let us talk about how to organize the training process as best as possible.

Nov 03, 2020

Hiring, Onboarding, and Engagement of Work-at-home Agents

Work at home has become a pervasive reality Many businesses across the globe switched to a remote mode for who knows how long A pandemic made them rethink their hiring onboarding and engagement strategies We ve tried to briefly outline what steps your contact center should take to reduce employee...

Nov 02, 2020

Call Center Staffing Calculations: How Many Agents Do You Need?

How to calculate the number of agents properly? It may be quite a challenging task, especially when your call center has just started to work with customers. Let us give you some tips on how to do that.

Oct 30, 2020

How to Reduce Abandon Call Rate in Your Call Center

One of the most important goals of any business is to build customer loyalty Therefore it is important to understand all the processes of the call center and constantly work to improve the quality of service and avoid poor customer service So what is abandonment in contact centers and why...

Oct 07, 2020

Scattered but Connected: How to Manage a Remote Call Center Team

Nowadays remote work is a necessity for many industries, including call centers. It dramatically changes all the working processes in a call center and poses many challenges both to leaders and employees. Let us try to find out how to manage your remote team effectively and keep your agents engaged.

May 11, 2020

How to raise and track effectively Call center KPIs and Metrics [ULTIMATE GUIDE]

Call center metrics and KPIs are irreplaceable tools for measuring call center performance They determine the effectiveness of all processes inside the team from agent occupancy to First Call Resolution Some of them are must-haves while others may be ignored But some people still think that if their customers seem...

Jun 20, 2019

How to Organize the Work of Remote Agents?

More and more companies prefer working with remote agent teams rather than creating in-house call centers. Given all the freedom that the technology brings, it’s not surprising. There are many benefits of remote work both for the company and for the employees.

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