Although everyone on your team should be ideally acknowledged for all products and services of the company their characteristics pros and cons market positioning approaches to customer service customer experience target audience expectations and other aspects of the business it is clear that all knowledge should be stored and be...
Many companies experience customer churn because of poor quality of service. How can you make sure your agents meet customer service standards? A good knowledge base is one of the ways to ensure that.
See how you can improve customer service with our call center solution
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