Category Guide

Apr 06, 2022

Troubles With High Calling Volumes Can Be Foreseen – And Prevented

Call Center Insights and Best Practices Blog - Voiptime Cloud

Office-based and remote contact centers over the globe experience a high calling volume that, in most cases, seize their previous successes. Today, as never before, managers of small and mid-sized contact centers were forced to look for rapid, f...

Feb 18, 2022

Author: Eugene Siuch

Startling Facts About Attendance Policy In A Call Center

As a manager, you have tested different schedules, attendance policies, incentives for your agents. Does it work? If so, there is no need to read this article. If it doesn’t you find the irresistible and proven ways to solve the tardiness, lateness...

Feb 17, 2022

Author: Eugene Siuch

Deep Analysis Of Contact Center’s Customer Experience

According to the HBR – 80 companies think they’re delivering a positive customer experience, but only 8% of customers agree with that statement. Why is that? Because the vast majority of the contact center’s owners presumably think: an excep...

Jan 31, 2022

Author: Eugene Siuch

The Best Sales Tactics of Cold Calling [UPDATED]

Have you ever wondered with the question: Why authoritative resources such as Gartner, Harvard Business Review, Statista, and McKinsey& Company are constantly indicating the growing revenue in cold calling sales?

Dec 30, 2021

Author: Gonchar

The Proven Ways To Successfully Incentivize Reps

Hint: It’s NOT What You Think! The bloodstream and most valuable asset of any organization are the people. As long as everyone perceives themselves the part of the overall success, the work is as productive as possible. However, during the pande...

Sep 22, 2021

Author: Tanya Gonchar

The Ultimate Guide to Cold Calling Scripts

Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction and prepare for each call in advance. In this guide, we’ll show you how something as simple as a script can help you maximize the...

Aug 26, 2021

Author: Tanya Gonchar

Top Tips on How To Define and Measure Service Level in Call Centers

Looking at the big picture and asking hard questions about the call center service level is the first step to success. Strategic thinking, bridging the service level with the needs of customers ensures lasting revenue and strong relationships. Buildi...

Aug 02, 2021

Author: Tanya Gonchar

How Much Does Your Call Center Cost?

During highly competitive times, all smart executives of contact centers consider reducing expenses on calling while maintaining or improving the customer service quality.

Jul 05, 2021

Author: Tanya Gonchar

Telemarketing in Different Countries: What are the Laws and why Should You Care?

When you have everything set for an outbound calling campaign: your staff, equipment, and software, there is something that you need to know before the start. The telemarketing outbound calling regulations which call centers from time to time violate...

Jun 21, 2021

Author: Tanya Gonchar

Creating RFP for Call Center - Once Difficult, Now Easy

Call centers are still the best way to sell products and services, because of speed and effectiveness. They’re like vital bridges in a B2B and B2C environment. The bigger your business, the more you need stability and functionality of this bridge. ...

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