Category Guide

Dec 19, 2022

VoIPTime Automated Phone Surveys and Feedback [GUIDE]

Call Center Insights and Best Practices Blog - Voiptime Cloud

Do you want to collect direct customer feedback without any effort or time spent? Then this guide is for you. Check all abilities of VoIPTime Automated Phone Surveys to discover what your clients think and use this info to move to a new class of clie...

Oct 26, 2022

Author: Eugene Siuch

A Guide On How To Sustain The Customer's Expectations In A Call Center

Customer expectations determine the path where the business will move on. We are focused on our customers' needs and expectations, and each product on the market has the primary goal of fulfilling these expectations. Thus, the question is how to meas...

Sep 05, 2022

Author: Eugene Siuch

How To Achieve The Maximum From Brand Advocacy In A Call Center Industry?

In short, brand advocacy in the call center industry means providing customers with great goods and services that improve their lives. The big picture of brand advocacy also implies all the chains in business relationships when consumers repay by adv...

Sep 02, 2022

Author: Eugene Siuch

The Out-Of-The-Box Guide On A Call Management Software

What is the essence of call management software for small and mid-sized businesses? In short, call management is the piece of contact center software that allows you to control, conduct, change, and pivot agent activities, including outbound, inboun...

Aug 31, 2022

Author: Eugene Siuch

Call Avoidance: What Is the Way Out?

Anyone who has been working in a call center for at least a few months knows how it feels to be permanently under the pressure of angry clients who have no will besides telling you everything they think about you and the service they have got. No one...

Aug 29, 2022

Author: Eugene Siuch

The Forecast and Report On The Call Center’s Agent's Wages Around The Globe

This forecast and report will interest the head of call centers because it asks questions and promptly gives answers on how to monitor, provide, and forecast wages for call center workers. The report also has figures, charts, and statistical data as ...

Aug 22, 2022

Author: Eugene Siuch

Objective and Goals of a Contact Center

Every activity has its goals and objectives - we all have heard this statement. What is the difference between the two definitions? How can we define objectives from goals? Which of them are essential for a contact center? What does a list of them lo...

Aug 15, 2022

Author: Eugene Siuch

How to Become a Successful Contact Center Leader

Even the highly experienced call center agents, in pair with an extensively selected solution and other factors, can’t perform at the utmost level without successful call center managers. The leadership role is the central role in the firm as the m...

Jul 11, 2022

Author: Eugene Siuch

A Special Report On Call Center Strategic Plan

Find out what really works in today's call center improvement strategies.

Jun 27, 2022

Author: Eugene Siuch

Reliable Cold Calling Software For Teams With 5 or More Agents

In these jittery times, you need to furnish the entire team with automated cold calling software with strong features.

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