We have severally mentioned that customer retention is more beneficial and cheaper than customer acquisition, but is this enough to close the topic about these two different business growth strategies?
Every cold call is going to be a lot more effective if you know exactly what you want to achieve with this interaction and prepare for each call in advance. In this guide, we’ll show you how something as simple as a cold call script can help you ma...
Have you ever wondered with the question: Why authoritative resources such as Gartner, Harvard Business Review, Statista, and McKinsey& Company are constantly indicating the growing revenue in cold calling sales?
We all live in the era of automation of all processes, such as automatic task closing or robotic process automation. The only one of the automation trends that deserves attention is the question - which process or task will be automated in the neares...
Call center queue isn't just an unpleasant queue for customers, it is a vital call center feature that helps to optimize the work of the entire department.
Office-based and remote contact centers over the globe experience a high call volume that, in most cases, seize their previous successes. Today, as never before, managers of small and mid-sized contact centers were forced to look for rapid, flexible,...
We all know what are sales - it is when a seller provides a product or service to a buyer in exchange for money. The history of sales, maybe, goes back to the early beginnings of mankind. But the fact is that sales now are much more complicated than ...
Continuing our cycle of articles about call center metrics, we decided to write a guide to calculating average time of handling in call centers. This contact center metric is called Average Handle Time (AHT), or Average Handling Time. Why do you need...
Start in sales is half of the whale way. We often look for cold calling techniques that really work, but how many times have you ever tried to discover the truth about the cold calling mistakes made by most telemarketing specialists? Telemarketing is...
During highly competitive times, all smart executives of contact centers consider reducing call center costs on calling while maintaining or improving the customer service quality. Call center costs are a great part of business expenses, and the lowe...
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