Category Guide

Mar 06, 2023

All You Have to Know About Cloud Call Center Solution

Call Center Insights and Best Practices Blog - Voiptime Cloud

With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly chea...

Feb 24, 2023

Author: Eugene Siuch

How to Hire the Best Call Center Manager for the Long Term?

From banking to telemarketing, from customer support to sales. There’s one thing that remains unchangeable. If your call center manager fails – your call center is gone! That’s why you need to know the proven ways to onboard – the right ...

Feb 23, 2023

Author: Eugene Siuch

Secrets of the Successful Telemarketers on Objection Handling In B2B and B2C Phone Sales

Have you ever thought about the importance of overcoming objections during sales calls? Most telemarketers just give up when they face objections they believe they can't overcome, but here lies the issue - you have to work with an objection, or you w...

Feb 20, 2023

Author: Eugene Siuch

How To Develop A Winning Customer Experience Strategy For Years Ahead

In the vortex of information, both important and other, it’s still possible to heed the signals regarding customer experience. Managers of the top call centers know that. And successful company owners engineering ways to accurately adjust customer ...

Feb 17, 2023

Author: Eugene Siuch

IVR Optimization Ultimate Guide

To start this article, let’s say the thing that no one wants to recognize - clients loathe using the interactive voice response system. Unexpectedly? We keep repeating that IVR is one of the self-service best practices, IVR helps the contact center...

Feb 16, 2023

Author: Eugene Siuch

Customer Loyalty Ultimate Guide

When we are talking about creating a triumphant customer service strategy and especially a customer loyalty strategy, we consider customer retention as the primary purpose of it. Why? First of all, customer retention is the main customer service metr...

Feb 08, 2023

Author: Eugene Siuch

How To Out-Smart (Rather Than Out-Spend) Competitors with the Call Center Quality Assurance

When budgets, deadlines, and agent attrition conspire against the success of your business goals. It helps to have the call center quality assurance to back you up. After all, ensuring the call center's performance in a predictable fashion means...

Feb 01, 2023

Author: Eugene Siuch

Is Computer Telephony Integration (CTI) Solution a Life Raft For Small Call Centers?

CTI integration is a must-have solution, but not every call center owner knows what is it. Nonetheless, without CTI solutions modern call centers just can't exist, and that's why you should learn more about them.

Jan 04, 2023

Author: Eugene Siuch

How About Better Agent Engagement With Workforce Management?

These days call center management has supreme importance for call centers that want to deliver astonishing customer experiences. You need to control the workforce as you do it in the real office with agility and 100% remotely.

Dec 23, 2022

Author: Eugene Siuch

Multichannel Contact Center vs Omnichannel Contact Center: Ultimate Guide

Clients favor using three or more digital channels of contact with a firm - this is the data provided by McKinsey research. As we have severally mentioned, customer experience depends on how customer service meets customer expectations and customer...

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