Category Guide

May 03, 2023

Average Resolution Time: All You Have to Know

Call Center Insights and Best Practices Blog - Voiptime Cloud

There are many call center metrics to track if you want to boost your call center performance and provide more qualitative, customer service, and customer experiences. Some of such metrics are related to the performance of one single agent while othe...

May 01, 2023

Author: Eugene Siuch

Call Center Best Practices to Make Your Contact Center Successful

Every call center manager wants to build a successful call center, as effective in providing customer service as possible. Nonetheless, it is not possible without using some vital tips and guidelines for building a really effective call center which ...

Apr 20, 2023

Author: Eugene Siuch

Predictive vs Progressive Dialer: Differences You Need To Know

We all know that using outbound dialers for telemarketing purposes and for improving the performance of outbound calling campaigns is the best thing you can do, but the most difficult part of choosing and setting up an outbound dialer is the differen...

Apr 20, 2023

Author: Eugene Siuch

How to find the root cause of customer issues?

We all have at least a few times heard about such thing as the “root cause of customer problems”. But what is meant by it? When a customer calls the customer support team to get needed help or information, it is almost always handled in the same ...

Mar 30, 2023

Author: Eugene Siuch

A Special Report: Government Call Center Current State and Forecast

It's total chaos in the call center industry today. Many sales teams are now struggling by chasing the goal of making cold calling campaigns valid. What's happening is that they're whimpering around by picking up one of the random cold-calling strate...

Mar 24, 2023

Author: Eugene Siuch

Customer Acquisition vs Retention: What Will Suit Your Business Better?

We have severally mentioned that customer retention is more beneficial and cheaper than customer acquisition, but is this enough to close the topic about these two different business growth strategies? Basically not. Businesses that focus on customer...

Mar 22, 2023

Author: Eugene Siuch

6 Cold Calling Tips for Real Estate Agents

Cold calling for real estate is a controversial, but efficient tool for lead generation, sales prospecting, and getting new deals. Nonetheless, such a task as cold calling for real estate agents is also a complex and challenging task, especially if o...

Mar 20, 2023

Author: Eugene Siuch

How to perform excellent call center management?

Effective call center management is a goal for every call center manager, who is going on to who wants to achieve sustainable development and high sales figures and optimize all processes to achieve the highest results. Different call center manageme...

Mar 17, 2023

Author: Eugene Siuch

Automatic Call Distribution (ACD) Software: Meaning, Benefits, and Features

We have many times written about the IVR systems as they are one of the most important components of call routing software used in your contact center. But what about another solution that is also vital for call routing and call queue management - an...

Mar 09, 2023

Author: Eugene Siuch

What is an Automated Phone Calling System: Complete Guide

It is totally clear that the best way of contact is a personalized way, but it is not always possible and needed to provide such contact. What’s more, some automated systems of communication may easily replace personal contact in some cases.

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