Category Guide

Mar 30, 2023

A Special Report: Government Call Center Current State and Forecast

Call Center Insights and Best Practices Blog - Voiptime Cloud

It's total chaos in the call center industry today Many sales teams are now struggling by chasing the goal of making cold calling campaigns valid What's happening is that they're whimpering around by picking up one of the random cold-calling strategies And when it quickly turns out to be a...

Mar 24, 2023

Customer Acquisition vs Retention: What Will Suit Your Business Better?

We have severally mentioned that customer retention is more beneficial and cheaper than customer acquisition but is this enough to close the topic about these two different business growth strategies Basically not Businesses that focus on customer retention only often stagnate and lose competitive advantage over their competitors while those...

Mar 22, 2023

6 Cold Calling Tips for Real Estate Agents

Cold calling for real estate is a controversial but efficient tool for lead generation sales prospecting and getting new deals Nonetheless such a task as cold calling for real estate agents is also a complex and challenging task especially if one prospect may require around ten touchpoints - calls emails...

Mar 20, 2023

How to perform excellent call center management?

Effective call center management is a goal for every call center manager who is going on to who wants to achieve sustainable development and high sales figures and optimize all processes to achieve the highest results Different call center management best practices exist but only the wise smart selection and...

Mar 17, 2023

Automatic Call Distribution (ACD) Software: Meaning, Benefits, and Features

We have many times written about the IVR systems as they are one of the most important components of call routing software used in your contact center But what about another solution that is also vital for call routing and call queue management - an automatic call distribution system often...

Mar 09, 2023

What is an Automated Phone Calling System: Complete Guide

It is totally clear that the best way of contact is a personalized way, but it is not always possible and needed to provide such contact. What’s more, some automated systems of communication may easily replace personal contact in some cases.

Mar 06, 2023

All You Have to Know About Cloud Call Center Solution

With the world shifting towards cloud alternatives and many vendors changing gears, it's no secret that lots of companies seek cloud call centers. Unlike on-premise systems, cloud alternatives aren’t only easier to set up but are significantly cheaper to maintain.

Mar 02, 2023

Contact Center Automation: All You Have to Know

We all live in the era of automation of all processes such as automatic tasks closing or robotic process automation The only one of the automation trends that deserves attention is the question - which process or task will be automated in the nearest future Nonetheless out today s topic...

Feb 24, 2023

How to Hire the Best Call Center Manager for the Long Term?

From banking to telemarketing from customer support to sales There s one thing that remains unchangeable If your call center manager fails your call center is gone That s why you need to know the proven ways to onboard the right call center managers with leadership skills when necessary Because...

Feb 23, 2023

Secrets of the Successful Telemarketers on Objection Handling In B2B and B2C Phone Sales

Have you ever thought about the importance of overcoming objections during sales calls Most telemarketers just give up when they face objections they believe they can't overcome but here lies the issue - you have to work with an objection or you will never sell anything But how to do...

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