Independently manage multiple campaigns
When business goals constrain your time, it’s time to use Voiptime Cloud’s feature for remote campaign management. Pick the auto dialing system that suits you the most to launch countless automated dialing campaigns both for higher productivity or testing.
Just get the contact list and upload it to the Voiptime Cloud auto dialer software. Then customize the redialing rules for unanswered calls, busy signals, etc. Finally, create a group of agents, and set the campaign to start auto dialing. You will like the options of restarting, editing, and stopping campaigns any time you need.
Tailor agent performance
The hosted auto dialer call center solution accurately calculates the minutes and seconds agents spent during calls, wrap-up times, Ready and Not Ready statuses, and results. The auto dialer software tracks the productivity of the group and each agent deliberately, letting the head of the hosted call center or authorized supervisors see, investigate and act.
Large returns from sales and collections
The Voiptime Cloud’s hosted auto dialer is a mix of intelligence and call capacity. The manager has fuller control over the agent’s activity, dialing campaigns, call strategy changes, and you name it.
While all agents have an easy-to-understand interface where they see calling tasks during the shift and in the coming days. The Voiptime Cloud’s auto dialing system qualifies you for conveying your sales and collections into dollars. What’s more, our auto dialer for outbound call center boosts conversion rate in 2,5 times.
The thrill from contact rates
The more you tell, the more you sell, isn't it? That’s why three independent dialing modes, such as Predictive, Power, and Preview, have the paramount purpose – to make contact rates both fast and profitable. Use each dialing mode of the hosted dialer system to tailor your contacting business goals and pivot when needed.
Exploit coaching opportunities
There is 100% capacity to mentor agents remotely, just as you are in the office with agents by your hand. Your mentorship comes with high-quality audio recordings and comments.
Plus, connect to the live calls of agents to understand their real-time performance and mistakes for improving employee experience. Or whisper them during the live call to provide better guidance. All these components are accessible in one call center dialer software from Voiptime Cloud.